Aimee Dorrington
Little Stoke,Bristol
Summary
Compassionate professional with background in high-pressure environments and strong aptitude for quick decision-making and patient care. Demonstrates excellent communication and teamwork skills, contributing to effective emergency response and patient support. Committed to making a positive impact on patient outcomes and community health.
Overview
21
21
years of professional experience
Work History
Ambulance emergency medical technician
Bristol Ambulance EMS
Bristol, Bristol
08.2018 - Current
- Enhanced patient comfort by providing empathetic care and support.
- Safeguarded patients' lives with quick and efficient medical interventions.
- Performed routine checks on ambulance systems; secured optimal functionality at all times.
- Performed cardiopulmonary resuscitation on cardiac arrest victims, potentially saving lives.
- Conducted basic diagnostic tests at scene of incident, aiding in fast treatment decisions.
- Administered first aid treatments for improved patient condition.
- Responded to emergency calls, ensuring swift arrival at incident scenes.
- Attended training to update knowledge in clinical skills and procedures.
kitchen supervisor/head cook
Eden food services
07.2013 - 11.2013
- Cooking in a primary school for 130+ children on a daily basis with two members of staff
- It was my role to train members of staff in my kitchen in hazard analysis, COSHH, HACCAP, company polices etc
- Keeping daily records for food storage, temperature recording, food preparation also cleaning schedules
- Liasing with the school and school head and had a very good relationship with the school and pupils
emergency medical dispatcher
South Western Ambulance
01.2013 - 06.2013
- To answer emergency 999 calls from members of the public and health care professionals
- My role was to give emergency first aid instructions, assist verbally in CPR, triage the patient and provide adequate and prompt response times
- I also liaised with GP surgeries, out of hours and Hospitals for patient transfer and transport
- It was also vital for me to provide good customer service and reassurance on every call and maintain an excellent level of concentration and attentiveness
customer contact advisor
Motability Operations PLC
06.2010 - 01.2013
- The job role was to meet and exceed the customers’ expectations by dealing with their queries, concerns and complaints in a friendly, facilitative and flexible manner
- To proactively manage all customer contact and ensure that service levels are achieved
- Use sound judgment and take decisions that will maximize customer satisfaction challenging procedures where the scheme does not support this
- Ensure the complete and effective resolution of customer’s immediate queries or concerns at first point of contact
veterinary nurse
RBS Direct Line Pet Insurance Plc
01.2008 - 06.2010
- Company Overview: The Royal Bank of Scotland which own the company Direct Line
- I was working as a veterinary nurse for the pet claims department
- My role was to answer incoming calls and make outbound calls, I worked in a team of ten veterinary nurse's manning the veterinary helpline
- The purpose of the veterinary helpline is to help veterinary practices with queries regarding clients policy's, accounts and settlements on claims
- As part of my veterinary nurse role I did referrals, this is when a claims advisor is unsure of medications, operations, conditions and signs and symptoms they refer to me and I highlight relevant information relating to claims and educating claims advisors
- I also managed and checked correct costs as part of the role buy making deductions on claims and relating conditions, thus saving the company money
- I also on a daily basis carried out pre-authorisations which is when I check a clinical history to see if the illness falls within policy limits and terms
- Part of my job role was to have good communication and listening skills and these are checked monthly in audits
- The Royal Bank of Scotland which own the company Direct Line
The Downs Veterinary Referral Practice
01.2004 - 01.2008
- Whilst working at the Downs Referral practice my responsibilities were to maintain and monitor anaesthesia, assist with imaging (MRI, Radiograph and ultrasound, Endoscope), assist as a theatre nurse, assist as a medical nurse, manage patients with complex illnesses, advise the owners, take phone calls and book appointments, use the computer system, take payment, produce documents for the owners to receive on discharge of the patient
- I have also attended a few CPD’s such as management of spinal patients, anaesthesia and recently a 2 day course on emergency medicine for nurses and critical care
Education
General Education -
St Thomas Moore School
09.1997 - 7 2000
BTEC First Diploma - Animal Care
Filton College
Filton, Bristol 09.2000 - 7 2003
BTEC First Diploma - Animal Care
Cannington College
09.2000 - 7 2003
Emergency Care Assistant - Emergency Services
Medipro Ltd
Bristol 02/2021 - 08/2022
Ambulance Associate Practitioner/ Technician - Emergency Services
Medipro Limited
Bristol 04/2023 - 07/2024
L3 CERAD Blue light driving certificate - Emergency Services
Medipro Limited
Bristol 01/2022 - 02/2022
Maths - Key Skills
Medipro Limited
Bristol 09/2022 - 09/2022
English - Key Skills
Medipro Limited
Bristol 09/2022 - 09/2022
Paramedic Science - Paramedic Science
Birmingham City University
Birmingham 08/2024 -
Skills
- Cardiopulmonary resuscitation training
- Sensitive communicator
- Medical ethics understanding
- Adaptable to shift work
- Multitasking capabilities
- Trauma care techniques
- Patient confidentiality assurance
- Paediatric emergency care
- Patient lifting and handling
- Advanced life support
- Empathy and sensitivity
- Resilience in stressful situations
- Ambulance maintenance checks
- Currently studying aParamedic science degree
- Calm under pressure
Timeline
Ambulance emergency medical technician
Bristol Ambulance EMS
08.2018 - Current
kitchen supervisor/head cook
Eden food services
07.2013 - 11.2013
emergency medical dispatcher
South Western Ambulance
01.2013 - 06.2013
customer contact advisor
Motability Operations PLC
06.2010 - 01.2013
veterinary nurse
RBS Direct Line Pet Insurance Plc
01.2008 - 06.2010
The Downs Veterinary Referral Practice
01.2004 - 01.2008
BTEC First Diploma - Animal Care
Filton College
09.2000 - 7 2003
BTEC First Diploma - Animal Care
Cannington College
09.2000 - 7 2003
General Education -
St Thomas Moore School
09.1997 - 7 2000
Emergency Care Assistant - Emergency Services
Medipro Ltd
02/2021 - 08/2022
Ambulance Associate Practitioner/ Technician - Emergency Services
Medipro Limited
04/2023 - 07/2024
L3 CERAD Blue light driving certificate - Emergency Services
Medipro Limited
01/2022 - 02/2022
Maths - Key Skills
Medipro Limited
09/2022 - 09/2022
English - Key Skills
Medipro Limited
09/2022 - 09/2022
Paramedic Science - Paramedic Science
Birmingham City University
08/2024 -
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