Aimee Adams

Handle walk-in customers, demonstrating products and addressing inquiries effectively. Handling both inbound calls and making outbound.

Manage appointments for six sales representatives, ensuring optimal scheduling.

Coordinated with marketing team, ensuring as many customers know our current offers available.

Working homebuilding and renovating exhibitions to gain clientele, experience and knowledge.

Assisting in other departments such as service in someone's absence.

Liaised with customers to generate business from lost opportunities, resulting in £100k net value within six months. Taking payments in person, over the phone and via payment links.

Quoting customers and creating a job for them.

Liaising with manufactures and suppliers.

Assisting on AI projects and third party suppliers.

Training new representatives on our main scheduling platform.

• Managed team of 10, ensuring seamless support for full team of 26.
• Oversaw call centre operations, handling over 26 attractions from Scotland to Blackpool.
• Conducted monthly meetings, monitored quality, and addressed escalated calls to uphold high standards.
• Cultivated strong relationships with on-site managers to resolve queries effectively.
• Watching the KPI, incoming call and live chat dashboard to ensure enough staff scheduled and monitoring productivity.

• Managing and creating account users for over 30 different attractions and locations.
• Assisting other teams with refunds and administration work.
• Liaising with different departments across the UK to ensure a smooth turnover with staff accounts and software systems.

• Dealing with customer complaints calmly and effectively.
• Answering all enquiries to the highest of standards leaving guests satisfied with their conversations.
• I delivered this role by speaking with guests on the phone, live chat and through email.

• Within this role half of my time was spent in the office doing administration, finances and lesson planning.
• The other half was spent caring for and teaching pupils aged 5-18 years old.
• I liaised with parents regarding finances, trial dates and lesson timings.
• This includes helping organise shows/events.

• Dealing with complaints in a calm, logical and approachable manner.
• Meeting, greeting and interacting with all guests to offer a great experience.
• Handling positive feedback correctly.
• This was a face to face role.