Aimah Zaheer
Stourbridge
Summary
Highly driven and customer-focused professional with experience in healthcare, call handling, and fast-paced retail environments. Skilled in delivering accurate, confidential, and empathetic service under pressure, with strong problem-solving and communication abilities. Committed to integrity, attention to detail, and creating positive customer experiences aligned with Nat West’s values.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Team Member
KFC
Dudley
07.2019 - Current
- Undertook opportunity to cross train in all positions.
- Maintained speed, accuracy, and food safety standards while rotating between customer service and middle of house duties. Enabled team efficiency and smooth operation of a fast food environment.
- Responsible for handling cash and card payments in line with company procedures during busy peak periods, maintaining financial integrity.
- Ensure accurate processing of transactions while implementing robust identification methods for counterfeit detection.
- Support senior management with financial checks and security including banking and safe count.
- Diligently communicate with colleagues to ensure timely preparation of orders.
- Address customer queries and complaints professionally, offering solutions or referring to supervisors as needed to enhance customer satisfaction.
Health advisor
DHU (Derbyshire Health United)
Oldbury
02.2025 - 05.2025
- Managed high volumes of NHS 111 inbound calls, assessing patient needs using NHS pathways system.
- Gathered accurate clinical information and confidently escalated urgent cases whilst adhering to company procedures and policies. This aimed to reduce risk and prioritise patient safety and wellness.
- Consistently provided clear, calm reassurances and guidance to patients and callers.
- Worked collaboratively with performance managers, clinicians, supervisors and non urgent services and emergency services.
- Met KPIs including call quality, efficiency and patient safety.
Student Midwife
University of Worcester/ Russell Hall Hospital
02.2021 - 02.2024
- Provided consistent antenatal, intrapartum and postnatal education as well as performing various assessments.
- Built trusting relationships with patients through active listening and ensured needs and preferences were at centre of care.
- Experience of triage midwife under supervision. This involved remote maternity assessment using BSOTS triage pathway for clinical prioritisation of concerns or conditions that women presented.
- Supportive and respectful manner was well received by both patients and colleagues.
- Remained calm and professional when dealing with emergencies or challenging circumstances and recognised importance to inform women and their families throughout.
- Delivered theoretical knowledge and lead demonstration for newborn life support and basic life support training to fellow student midwives.
- Final year consisted of leading care. Ensured to prioritise workload with an organised approach and referred to policies and escalated concerns to senior midwives or multidisciplinary teams where required.
Education
Bachelor of Science - Midwifery
University of Worcester
Worcester02.2024
A-Levels -
Windsor High School And Sixth Form
Halesowen2020
7 GCSEs -
Pedmore High School
Stourbridge 04.2001 - /2018
Skills
- Health and safety procedures
- Active listener
- Customer centred care
- Confident and logical prioritisation
- Team collaboration
- Accurate data entry
- Strong IT and multitasking
- Financial integrity
Certification
- Qualified Midwife
- Driving licence
Accomplishments
NMC badge pin ceremony.
5 years service award from area coach at KFC.
Team member of the month nomination on 3 occasions.
Timeline
Health advisor
DHU (Derbyshire Health United)
02.2025 - 05.2025
Student Midwife
University of Worcester/ Russell Hall Hospital
02.2021 - 02.2024
Team Member
KFC
07.2019 - Current
7 GCSEs -
Pedmore High School
04.2001 - /2018
Bachelor of Science - Midwifery
University of Worcester
A-Levels -
Windsor High School And Sixth Form