Ailsa Smith (McFee)
Carlisle,Cumbria
Summary
Dynamic professional with expertise in staff recruitment, crisis handling, and safety consciousness. Demonstrates strong interpersonal communication and commercial awareness, coupled with analytical thinking skills. Committed to leveraging these competencies to drive organisational success and enhance team performance.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Registered CQC manager (pre registration)
Home Group
Maryport, Cumbria
03.2025 - Current
- Maintained detailed records to ensure accurate documentation of care provided.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Fostered a positive working environment through effective conflict resolution strategies.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Recruit qualified staff for optimal team performance.
- Streamlined administrative processes, improving overall productivity.
- Managed budgets to maintain financial viability of the facility.
- Developed care plans for optimised patient outcomes.
- Attended regular training to develop expertise in people management and care service provider regulations.
- Led team meetings, fostering open communication and collaboration.
Area support coordinator
A Chance for Life ltd
Penrith, Cumbria
03.2021 - 02.2025
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Developed comprehensive care plans, resulting in better client support.
Team lead
Keyfort
Wigton, Cumbria
06.2018 - 03.2021
- Conducted comprehensive performance reviews for continuous improvement.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Supported team by demonstrating respect and willingness to help.
- Developed personalised support plans to guide clients through challenges.
- Supported customer through end of life car.
Beauty therapist
Enlighten
Carlisle, Cumbria
08.2017 - 03.2020
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Provided exceptional customer service, ensuring repeat client bookings.
- Adapted beauty treatments to address individual client needs.
- Maintained professional client records for effective treatment tracking.
- Facilitated a relaxing environment with calming aromatherapy techniques.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
Refunds and exchanges team lead
Primark
Carlisle, Cumbria
08.2016 - 08.2018
Bank care assistant
The laurels, creative support
Carlisle, Cumbria
09.2013 - 08.2016
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Monitored vital signs of patients for early detection of health complications.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
Senior night support worker
Grey gables
Acocks Green, Birmingham
05.2009 - 08.2012
- Respected clients' confidentiality whilst recording sensitive information correctly and securely.
- Provided emotional support to distressed individuals for calming effect.
- Assisted in administering medication to ensure health of residents.
- Complied with company policies and procedures to maintain quality standards.
- Conducted risk assessments to identify potential hazards in the living area.
End of life support worker
Sunrise Senior Living
Solihull, Birmingham
08.2008 - 05.2009
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Provided companionship during outings contributing to an active social life for clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
Sales assistant
Phones 4 u
Carlisle, Cumbria
08.2007 - 08.2008
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
NVQ Level 3 - Beauty and holistic
Carlisle college
Carlisle, Cumbria 09/2017 - 06/2018
Certificate of Higher Education - Health and social care
Solihull College
Solihull 09/2011 - 08/2012
NVQ Level 3 - Health studies adult
Solihull College
Solihull 09/2009 - 06/2010
NVQ Level 2 - Health studies adult
Solihull College
Solihull 09/2008 - 06/2009
GCSEs - English c, Maths D, Science DD, religious studies B, Music performing arts B, Drama C
Trinity school
Carlisle, Cumbria 09/2002 - 08/2007
Skills
- Staff recruitment
- Crisis handling
- Safety consciousness
- Interpersonal communication
- Commercial Awareness
- Analytical-thinking
Certification
Completed care certificate Full clean driving license
Enhanced disclosure for adults and children on update service.
Full clean driving licence
Timeline
Registered CQC manager (pre registration)
Home Group
03.2025 - Current
Area support coordinator
A Chance for Life ltd
03.2021 - 02.2025
Team lead
Keyfort
06.2018 - 03.2021
Beauty therapist
Enlighten
08.2017 - 03.2020
Refunds and exchanges team lead
Primark
08.2016 - 08.2018
Bank care assistant
The laurels, creative support
09.2013 - 08.2016
Senior night support worker
Grey gables
05.2009 - 08.2012
End of life support worker
Sunrise Senior Living
08.2008 - 05.2009
Sales assistant
Phones 4 u
08.2007 - 08.2008
NVQ Level 3 - Beauty and holistic
Carlisle college
09/2017 - 06/2018
Certificate of Higher Education - Health and social care
Solihull College
09/2011 - 08/2012
NVQ Level 3 - Health studies adult
Solihull College
09/2009 - 06/2010
NVQ Level 2 - Health studies adult
Solihull College
09/2008 - 06/2009
GCSEs - English c, Maths D, Science DD, religious studies B, Music performing arts B, Drama C
Trinity school
09/2002 - 08/2007
Similar Profiles
Maram Almuntazer Maram Almuntazer null
Preschool Educator at Home GroupPreschool Educator at Home Group
LUCY SARFO MINTALUCY SARFO MINTA
Support coordinator at Home GroupSupport coordinator at Home Group
Manognya VadlapatlaManognya Vadlapatla
Mental Health Support Worker at Home GroupMental Health Support Worker at Home Group
Aaliyah SmithAaliyah Smith
Student midwife at NCICStudent midwife at NCIC
STELLA KPAKPANDASTELLA KPAKPANDA
Health care assistant at Livingways Care ServicesHealth care assistant at Livingways Care Services