AILSA JOHNSON-FERGUSON
Scotby,Carlisle
Summary
Experienced administrative project manager with a strong background in continuous improvement implementation, contract negotiation, and office management. Proven track record of enhancing operational efficiency and driving successful project outcomes. Adept at managing complex projects and fostering productive stakeholder relationships. Committed to leveraging expertise to support organisational growth and excellence.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work history
Administration Manager
Rockhopper Scotland
Fort William
01.2022 - 03.2025
- Company Overview: Annual growth and development of small business reliant on tourism
- Managing all client bookings, communications and correspondence
- Employee training
- Payroll
- Recruitment and employment contracts
- Rota management
- Logistics and coordination of clients and guides
- Co-management of the business accounts
- Cost-benefit analysis
- Marketing, advertising and agency liaison
- Annual growth and development of small business reliant on tourism
Environment & Education Lead - Volunteer
Fort William Mountain Festival
Fort William, Scottish Highlands
11.2018 - 02.2022
- Securing educational content surrounding the environmental challenges we face within our landscape.
- Working closely with local, national and international businesses, charities and organisations relevant to the development of the festival.
- Ensure content is delivered in a way that best represents the festival and the supplier.
- Assisted in grant applications to secure funding for new educational initiatives and resources.
- Secure key guest speakers, lecturers, interactive, workshops, sponsorship, advertising and awareness campaigns and educational partnerships.
- Utilised social media platforms for raising awareness about pressing environmental concerns and initiatives.
- Coordinate and host a ‘Family Adventure Films' event, raising substantial donations for The Crocus Group, SARDA and The Neil Mackenzie Trust.
Executive Assistant
ALVANCE Aluminium, GFG Alliance
06.2021 - 12.2021
- Administrative support to senior and executive leadership team
- Diary management
- Scheduling meetings with global associates
- Agenda and meeting preparation
- Capturing and prioritising actions and decisions for senior management
- Organising company events and conferences both internally and externally
- Liaising with current and potential clients
- Arranging and safely delivering building tours and site visits
- Liaising with contractors and building managers
- Reliability, discretion and attention to details were all key skills for this role
Freelance Administrator & Web Design
Upland Forestry & Ecology
03.2020 - 07.2021
- Company Overview: With Website Design
- Web design and launch
- Integrated secure file-sharing platforms for clients
- Communication with service providers
- Investigative practical work - Herbivore Impact Assessments
- With Website Design
Freelance Administrator & Web Design
Arkaig Community Forest
12.2020 - 06.2021
- Company Overview: With Website Design
- Web design to create a website informative for both the local community and visitors to the area
- Creating secure links for charitable donations
- Communication with service providers
- Investigative practical work and associated documentation
- With Website Design
Administration Manager
Rockhopper Scotland
Fort William
04.2018 - 05.2021
- Customer relations
- Staff mentoring
- Records management
- Staffing schedules
- Invoice calculations and generation
- Budgeting and finance
- KPI and goal management
HR Manager
Three Wise Monkeys Climbing
01.2017 - 03.2018
- Company Overview: To a start-up
- Implementation and review of all HR related SOP and policies
- Recruitment
- Payroll
- Employment contracts
- Policy updates
- Cost-benefit analysis
- Dedicated focus to promote and support health and well-being in the workplace
- To a start-up
Administration Assistant
Rockhopper Scotland
04.2016 - 09.2016
- Management of all client bookings, communications and correspondence
- Digital marketing
- Social media lead
- Logistics and coordination of clients and guides
- Assistant guide to assist qualified sea kayak guides on half-day, full-day and overnight sea kayak trips
- Facilitated smooth running of daily operations through diligent calendar management.
Activities Supervisor, School Supervisor
Nevis Range
Fort William
04.2015 - 04.2016
- Management of all client bookings for bike hire, ski hire and tech workshop
- Coordination of ski lessons, private and group bookings
- Rota management for bike school, ski school and ski technicians
- Guest liaison for all local activities
- Attended management meetings to ensure senior management were informed of department developments
Residential Outdoor Centre Manager
Wild Island Exploration Centre
01.2011 - 04.2015
- Centre Manager for staff team of 17 employees
- Delivery of all team meetings
- Capturing and prioritising actions and decisions across the workforce
- Monthly reviews of SOP's and all Risk Assessments
- Pastoral care of 55 Children in residential setting
- Delivery of all staff training
Education
BA (HONS) - HEALTH AND SOCIAL CARE WITH CHILD PSYCHOLOGY
Manchester Metropolitan University
A LEVELS - Sport (Outdoor Education), History of Art, Biology, English Literature
Windermere St. Annes School
GCSES - Including English, Maths and Dual Science Award Graded B-C
Giggleswick School
Skills
- Administrative project management
- Continuous Improvement implementation
- Contract negotiation
- Office management
- Customer relations
- Staff mentoring
- Records management
- Staffing schedules
- Invoice calculations and generation
- Budgeting and finance
- KPI and goal management
Timeline
Administration Manager
Rockhopper Scotland
01.2022 - 03.2025
Executive Assistant
ALVANCE Aluminium, GFG Alliance
06.2021 - 12.2021
Freelance Administrator & Web Design
Arkaig Community Forest
12.2020 - 06.2021
Freelance Administrator & Web Design
Upland Forestry & Ecology
03.2020 - 07.2021
Environment & Education Lead - Volunteer
Fort William Mountain Festival
11.2018 - 02.2022
Administration Manager
Rockhopper Scotland
04.2018 - 05.2021
HR Manager
Three Wise Monkeys Climbing
01.2017 - 03.2018
Administration Assistant
Rockhopper Scotland
04.2016 - 09.2016
Activities Supervisor, School Supervisor
Nevis Range
04.2015 - 04.2016
Residential Outdoor Centre Manager
Wild Island Exploration Centre
01.2011 - 04.2015
A LEVELS - Sport (Outdoor Education), History of Art, Biology, English Literature
Windermere St. Annes School
GCSES - Including English, Maths and Dual Science Award Graded B-C
Giggleswick School
BA (HONS) - HEALTH AND SOCIAL CARE WITH CHILD PSYCHOLOGY
Manchester Metropolitan University
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