Ailin Asatourian
London,Middlesex
Summary
Accomplished professional with extensive expertise in banking regulations, account management, and teller operations. Demonstrates proficiency in money handling, digital banking navigation, and electronic funds transfers. Adept at multitasking and technological awareness, ensuring efficient customer-focused service within retail banking systems. Possesses a strong understanding of money laundering prevention and safe deposit box operations. Additionally skilled in supply chain management, Just-In-Time inventory practices, quality control checks, stockroom organisation, product identification, and stock assessment. Committed to maintaining high standards of quality control throughout all processes. Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in [Desired Position] role.
Overview
20
20
years of professional experience
Work History
Vault Manager & P1 Customer Service Advisor
Santander Bank
Greenford, Ealing
01.2014 - Current
- Piloted change management initiatives successfully improving organisational adaptability.
- Led performance reviews, identified areas for improvement.
- Secured new business opportunities with successful networking events.
- Supervised project timelines for timely completion.
- Established strategic partnerships for improved banking services delivery.
- Managed end-of-day banking responsibilities; upheld punctuality and reliability standards.
- Assisted customers, improved their understanding of various banking products and services.
- Enhanced security by performing daily inspections on the physical condition of the bank's safes and lockboxes.
Banking Customer Service Advisor
Halifax Bank
Greenford, Ealing
10.2009 - 01.2011
- Recorded all transactions meticulously for accountability.
- Operated cash machines smoothly to expedite processes.
- Handled customer complaints effectively for enhanced reputation.
- Improved efficiency with accurate money counting.
- Verified cheques, ensuring error-free transactions.
- Conducted end-of-day reconciliation, ensuring financial accuracy.
- Liaised with other team members to foster collaboration.
- Enhanced customer satisfaction by providing excellent service.
- Sorted and counted currency efficiently, reducing downtime.
- Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
- Enabled smooth processing of financial transactions, working collaboratively with customers and bank departments.
Store Manager & Stock Controller
Boros Ltd
Uxbridge, Hillingdon
02.2005 - 10.2009
- Commissioned robust supplier relationships, leading to smoother supply chains.
- Trained new recruits on the use of inventory management software, enhancing their performance levels.
- Optimised space utilisation through effective layout planning within the warehouse.
- Employed advanced forecasting tools to predict future demand patterns accurately.
- Resolved logistics issues swiftly minimising delays in product delivery.
- Coordinated with sales team, resulting in accurate forecasting and stock management.
- Coached underperforming employees improving their job performance significantly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Implemented promotional displays to increase product visibility and sales.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Education
NVQ Level 1 & Level 2 - Business Administration
Ealing College
LondonNVQ Level 1 & 2 - Business Customer Service
Ealing College
LondonSkills
- Knowledge of banking regulations
- Money handling proficiency
- Account management expertise
- Teller operations
- Digital banking navigation
- Effective multitasking
- Technological awareness
- Electronic funds transfers knowledge
- Customer-Focused approach
- Retail banking systems
- Money laundering prevention understanding
- Safe deposit box operations
- Supply chain understanding
- Just-In-Time inventory
- Quality control check
- Stockroom organization
- Product identification
- Stock assessment
- Quality Control
Languages
English
Native
Persian
Fluent
Armenian
Fluent
References
References available upon request.
Timeline
Vault Manager & P1 Customer Service Advisor
Santander Bank
01.2014 - Current
Banking Customer Service Advisor
Halifax Bank
10.2009 - 01.2011
Store Manager & Stock Controller
Boros Ltd
02.2005 - 10.2009
NVQ Level 1 & Level 2 - Business Administration
Ealing College
NVQ Level 1 & 2 - Business Customer Service
Ealing College
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