Ailiba Akram
Blackburn
Summary
Proactive and goal-oriented professional with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Kickboxing/MMA Instructor
Master Zeds Kickboxing
09.2020 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualised support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Applied various teaching aids to minimise learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Created and engaged in 3 Presentations for grading ceremonies.
- Encouraged student led initiatives and clubs, promoting leadership skills and extracurricular engagement.
- Worked with staff members and teachers to design comprehensive and individualised plans to optimise student education.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Advocated for inclusion of mental health education in curriculum, supporting student well-being.
- Streamlined grading system to provide timely and constructive feedback, promoting student growth.
Sales & Marketing Assistant
Marketing Dept
06.2025 - 08.2025
- Contacted prospective customers through phone calls and emails to develop business
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Generated leads and nurtured prospects to increase conversion rates with personalised email marketing initiatives.
- Maintained up-to-date knowledge of industry trends and competitors' offerings to stay ahead in the market, enabling proactive adjustments to marketing strategies as needed.
Internal Sales Representative
AluFold Direct
04.2024 - 06.2025
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Identified consumer interests and key market identifies for new accounts.
- Introduced products to consumers and promoted products currently in stock to increase sales volumes.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained current knowledge of evolving changes in marketplace.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
Front of House Employee
Chaii Caffe
07.2023 - 12.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
Education
Business (6)
Pleckgate High School
Blackburn07-2023
English Language And Literature (5)
Pleckgate High School
Blackburn07-2023
Mathematics (4)
Pleckgate High School
Blackburn07-2023
Science (5/5)
Pleckgate High School
Blackburn07-2023
Cambridge National Sports (L2 Merit)
Pleckgate High School
Blackburn07-2023
Religious Education (6)
Pleckgate High School
Blackburn07-2023
History (6)
Pleckgate High School
Blackburn07-2023
Skills
- Excellent communication skills
- Public Speaking
- Problem-solving
- Cold calling expertise
- CRM proficiency
- Email etiquette
- Teamwork and collaboration
- Time management
- Interpersonal and social skills
- Organisational skills
- Product knowledge
- Professionalism
- Time management abilities
- Networking skills
- Pipeline management
Timeline
Sales & Marketing Assistant
Marketing Dept
06.2025 - 08.2025
Internal Sales Representative
AluFold Direct
04.2024 - 06.2025
Front of House Employee
Chaii Caffe
07.2023 - 12.2023
Kickboxing/MMA Instructor
Master Zeds Kickboxing
09.2020 - Current
Business (6)
Pleckgate High School
English Language And Literature (5)
Pleckgate High School
Mathematics (4)
Pleckgate High School
Science (5/5)
Pleckgate High School
Cambridge National Sports (L2 Merit)
Pleckgate High School
Religious Education (6)
Pleckgate High School
History (6)
Pleckgate High School
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