Aileen Hemingway
York,North Yorkshire
Summary
A versatile professional with a proven ability to adapt to technology and maintain focused concentration under pressure. Demonstrates advanced complex problem-solving skills and effective collaboration, consistently contributing as a team player. Proficient in Microsoft Office, with a commitment to leveraging these skills for continued career growth and success.
Driven professional with knack for organisation and detail. Proficient in data management and categorising information, coupled with strong analytical skills. Committed to enhancing accuracy and accessibility of catalogued materials.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
34
34
years of professional experience
11
11
years of post-secondary education
Work history
Cataloguer
The British Library
Wetherby, Leeds
06.1998 - Current
- Prioritised urgent cataloguing tasks for timely completion and business continuity.
- Improved user experience with thorough and accurate descriptions of items.
- Conduct regular inventory checks, ensuring up-to-date catalogue information.
- Maintain accuracy for easy retrieval of items from the catalogue.
- Manage large volumes of data entry tasks without compromising on precision or speed.
- Balance multiple priorities simultaneously, maintaining high levels of productivity and quality control.
- Handle queries regarding catalogue entries, improving customer satisfaction rates.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Assist customers in locating items, facilitating smooth business operations.
- Improved accessibility via meticulous classification and indexing strategies.
- working within two busy teams whilst liaising with other members of staff and external stakeholders.
- Taking an independent proactive role making sure all targets and objectives are met.
Administrative Officer-London Out-housed material
The British Library
Wetherby, Leeds
12.1995 - 06.1998
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Daily meetings to distribute work effectively amongst team members; encouraged shared responsibility and teamwork.
- Provided excellent customer service for improved client satisfaction.
- Participate actively in departmental meetings contributing valuable insights and suggestions.
- Handle confidential documents with utmost care; ensured data security at all times.
- Manage incoming calls for efficient handling of enquiries and complaints.
- Adapt quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
Restaurant supervisor
The Coffee Pot Restaurant
York, North Yorkshire
10.1993 - 11.1995
- Managed inventory to avoid shortages and reduce waste.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Developed successful promotional strategies for increased patronage.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Established effective communication channels between front and back of house teams for smoother operation.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Trained new staff members, leading to improved service standards.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Laboratory intern- BSc (Hons) placement year
Fazakerley Hospital
Liverpool, Merseyside
06.1991 - 06.1992
- Worked on numerous biochemical assays, fostering understanding of complex biological processes.
- Presented findings at team meetings, enriching collective knowledge base.
- Compiled comprehensive reports after each experiment to facilitate further analysis.
- Adhered to all relevant regulatory standards promoting professional integrity.
- Maintained strict confidentiality of patient information by adhering to ethical guidelines.
- Collaborated with senior scientists and Consultant medical staff.
- Followed strict safety protocols to maintain a hazard-free laboratory environment.
- Tracked samples and updated records with progress and outcomes.
- Liaised with clinical teams to identify correct sample collection and processing requirements.
Education
NCFE Level- 2 - Awareness of Mental Health Problems
National Council for Educational Development
UKBachelor of Science - Applied Biology
Liverpool John Moores University
Liverpool 09.1989 - 05.1993
A-Levels - Biology
King Edward VI Sixth Form College
Nuneaton, Warwickshire 09.1987 - 06.1989
A-Levels - Geography
King Edward VI Sixth Form College
Nuneaton, Warwickshire 09.1987 - 06.1989
GCSEs - Mathematics, English Language, English Literature, Biology, Chemistry, Geography
Ash Green School/Exhall School
Coventry 09.1983 - 06.1987
Skills
- Flexibility under pressure
- Technology adaptability
- Focused concentration
- Effective collaboration
- Team player
- Microsoft Office
- Advanced complex problem solving skills
Timeline
Cataloguer
The British Library
06.1998 - Current
Administrative Officer-London Out-housed material
The British Library
12.1995 - 06.1998
Restaurant supervisor
The Coffee Pot Restaurant
10.1993 - 11.1995
Laboratory intern- BSc (Hons) placement year
Fazakerley Hospital
06.1991 - 06.1992
Bachelor of Science - Applied Biology
Liverpool John Moores University
09.1989 - 05.1993
A-Levels - Biology
King Edward VI Sixth Form College
09.1987 - 06.1989
A-Levels - Geography
King Edward VI Sixth Form College
09.1987 - 06.1989
GCSEs - Mathematics, English Language, English Literature, Biology, Chemistry, Geography
Ash Green School/Exhall School
09.1983 - 06.1987
NCFE Level- 2 - Awareness of Mental Health Problems
National Council for Educational Development
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