Aidai (Aika) Idinova
London
Summary
A hard working and motivated professional who has acquired extensive travel industry knowledge. Experienced in leading a team of travel managers, organising a variety of events, driving itinerary quality checks, and contributing to the tactical development of the department. As someone who is highly organised and computer literate, I work to not only increase productivity but also inspire team motivation.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Box Office Manager
Underbelly
London
2022.11 - 2023.01
- Dealt with 100+ visitors a day with the day-to-day management of box offices, ensuring optimal level of customer service skills.
- Resolved daily customer complaints and services in a professional manner while also responsible for refunds, ticket exchanges, and issuing of complimentary tickets.
- Outstanding knowledge of our ticketing systems as well as Microsoft applications.
- Facilitated crucial communication with colleagues from across all departments to deliver a seamless and positive service experience for all customers.
Team Leader
International Study Programs
Prague, Czechia
2019.09 - 2021.08
- Effectively managed, motivated, and supported a team of 5 travel managers, supervising activities to drive productivity and efficiency.
- Provided leadership and direction for employees through 1-on-1 coaching, feedback, and performance reviews with regular team meetings.
- Acted as a key leader in itinerary and proposal quality with daily quality control checks, best practices workshops, and co-operative problem solving.
- Actively contributed to the tactical development of the department by co-ordinating departmental projects and initiatives to move the team forward through innovation, improved logistics quality, and greater team cohesion and efficiency.
- Acquired extensive knowledge of global travel through constant self-learning and following trends in travel, business, education and personal passion for travel.
Programme Manager
International Study Programs
Prague, Czechia
2017.09 - 2019.08
- Successfully organised travel programmes to client satisfaction while meeting key KPIs in the area of budget and profit generation.
- Co-ordinated reviews and research into our products to successfully develop creative and innovative events for our tailor-made itineraries.
- Developed and maintained strong working relationships with suppliers, clients and DMCs in our destinations through FAM trips, pretrips, and when organising my study trips.
- Travelled at least three times a year on my study trips to ensure their smooth execution with great attention to every detail from microphones in conference rooms, timely bus transfers, and venue hire checks.
International Sales Executive
Centralspot Trading
Prague, Czechia
2016.09 - 2017.02
- Achieved and exceeded sales goals by successfully researching our products and working within the team to meet individual and joint sales targets.
- Consistently maintained high standards of customer service and team member effectiveness.
- Capitalised on business opportunities in new markets to increase international account sales.
Tour Guide
SANDEMANs New Europe Tours
Prague, Czechia
2015.01 - 2016.06
- Guided guests through the city while delivering facts and historical information in the most engaging manner using my public speaking skills.
- Guaranteed the safety of guests during stressful and busy times, resolving problems with tact.
- Entertained tour guests with fun stories, extra materials such as maps, and taking photos to preserve memorable experiences.
Education
Master's degree - Art History and Visual Culture
Richmond, the American International University
London 2021.09 - 2022.09
Bachelor's degree - International and Economic Relations
University of New York in Prague
Prague, Czechia 2010.09 - 2014.06
Skills
- Ability To Work Under Pressure
- Adaptable
- Attention To Detail
- Client support
- Communication Skills
- Creative
- CRM
- Efficient
- Leadership
- Microsoft Office
- Motivated
- Multi-Tasking
- Problem Solving
- Quick Learner
- Team Player
- Team Management
Languages
English
Fluent
Czech
Advanced
Russian
Advanced
German
Elementary
French
Elementary
Timeline
Box Office Manager
Underbelly
2022.11 - 2023.01
Master's degree - Art History and Visual Culture
Richmond, the American International University
2021.09 - 2022.09
Team Leader
International Study Programs
2019.09 - 2021.08
Programme Manager
International Study Programs
2017.09 - 2019.08
International Sales Executive
Centralspot Trading
2016.09 - 2017.02
Tour Guide
SANDEMANs New Europe Tours
2015.01 - 2016.06
Bachelor's degree - International and Economic Relations
University of New York in Prague
2010.09 - 2014.06