Aijamal Karmyshakova
Ras Al Khaimah,UAE
Summary
Dedicated hospitality professional with a proven track record in enhancing guest experiences and boosting hotel revenue through effective upselling techniques. Demonstrates strong customer service and communication skills, excelling in fast-paced hotel environments. Skilled in multitasking, organisation, and problem-solving, consistently maintaining high guest satisfaction standards and contributing to positive online reviews.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist
DoubleTree by Hilton
Ras Al Khaimah, UAE
02.2025 - 06.2026
- Performed check-in and check-out with efficiency, ensuring accuracy in guest information and billing.
- Handled guest payments, room allocations, and special preferences using ONQ PMS system.
- Actively promoted upgrades and amenities to guests, driving additional revenue.
- Responded to guest feedback and ensured online reviews were submitted post stay.
- Coordinated with housekeeping and maintenance to resolve issues promptly.
Hostess
Grand Hotel Chavo
Osh, Kyrgyzstan
02.2023 - 11.2024
- Escorted guests to their tables, providing detailed menu information when needed.
- Assisted in setting up and clearing tables for improved dining experience.
- Assisted elderly or disabled guests from entrance to their seats, showing empathy and care.
- Updated table status on restaurant management software for accurate tracking.
- Handled customer queries and complaints, ensuring satisfaction.
Education
Diploma of Higher Education - Russian teacher
Industrial pedagogical college
Kyrgyzstan 09.2021 - 05.2024
Skills
Strong customer service and communication skills
Ability to work well in a fast-paced and busy hotel environment
Good multitasking, organization, and problem-solving skills
Successfully increased hotel revenue through effective upselling techniques
Experienced in upselling and promoting hotel services to enhance guest experience and increase sales
Maintained high guest satisfaction standards, contributing to strong online review scores across booking platforms
Languages
English
Upper intermediate
Russian
Advanced (C1)
Timeline
Receptionist
DoubleTree by Hilton
02.2025 - 06.2026
Hostess
Grand Hotel Chavo
02.2023 - 11.2024
Diploma of Higher Education - Russian teacher
Industrial pedagogical college
09.2021 - 05.2024