Aija Galkina

• Enter transactions into internal databases.
• Monitor accounts payable and receivable statuses, keeping financial records up-to-date.
• Update records in sage 200 , and salesforce systems.
• Prepare bank payments , checking for errors.
• Reconcile all company accounts, including credit cards and expenses.
• Credit control
• Reviewed customer invoices for accuracy and posted information to general ledger.
• Sorting customer enquires .

Office Support: Managing phone calls, emails, and other communications, as well as maintaining office supplies and equipment.

Data Entry: Inputting and maintaining accurate records, databases, and other relevant information.

Scheduling and Coordination: Organising meetings, appointments and coordinating logistics.

Document Management: Handing and organizing documents, files, and paperwork.

Administrative Tasks: Assisting with general administrative duties such as photocopying, scanning, and filing.

Customer Service: Interacting with internal and external stakeholders and providing support as needed

Project Assistance: Supporting ongoing projects by coordinating tasks, tracking progress and ensuring deadlines are met.

My duties included:

Processing payments , credit control.
Customer Service, Support, Answering Emails and Phone Calls:
-Responded promptly to customer inquiries via phone and email.
-Provided detailed product/service information and resolved issues.
-Documented and tracked customer interactions for efficient follow-up.
Collaborated with Different Departments:
-Facilitated effective communication and collaboration between teams.
-Acted as a liaison to ensure seamless coordination of tasks and projects.
- Contributed to a positive work environment by promoting teamwork.
Managed Incoming and Outgoing Mail:
- Sorted and distributed incoming mail accurately.
- Prepared outgoing mail, coordinating shipments efficiently.
- Implemented organizational systems for streamlined mail handling.
Handled Over 40 Customer Calls Daily:
- Demonstrated strong multitasking to manage high call volumes.
- Provided timely and accurate information to customers.
- Recorded interactions for reference and follow-up.

Using software Sage for invoicing.

My duties included:

Customer Service, Support, Answering Emails and Phone Calls :

-Responded promptly to customer inquiries via phone and email.

-Provided detailed product/service information and resolved issues.

-Documented and tracked customer interactions for efficient follow-up. Collaborated with Different Departments:

-Facilitated effective communication and collaboration between teams. -Acted as a liaison to ensure seamless coordination of tasks and projects. -Contributed to a positive work environment by promoting teamwork. Managed Incoming and Outgoing Mail:

- Sorted and distributed incoming mail accurately.

- Prepared outgoing mail, coordinating shipments efficiently.

- Implemented organizational systems for streamlined mail handling. Handled Over 40 Customer Calls Daily:

- Demonstrated strong multitasking to manage high call volumes.

- Provided timely and accurate information to customers.

- Recorded interactions for reference and follow-up.

Picking packing,