Aigboje Giwa-Amu
Chelmsford,United Kingdom
Summary
Highly skilled and results-oriented professional with a proven track record of excellence in customer service, conflict resolution, and operational efficiency.
Excellent at demonstrating strong critical thinking, communication, and leadership abilities.
Fantastic with building and sustaining positive customer relationships while effectively managing challenging situations.
Adept at problem-solving, report preparation, complaints resolution and administrative support.
Able to demonstrate reliability and commitment to organisational roles and objectives. Possesses a keen eye for identifying potential security threats, while equipped with the knowledge, skills, safety protocols and composure required for defusing very tense situations.
Proficient in Microsoft Office Suite and G-Suite.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
SIA- SECURITY OPERATIVE
RESPONSEC LTD
LONDON, GREATER LONDON
11.2024 - Current
- Maintained composure and professionalism while screening visitors during periods of peak pressure at football and rugby games as well as during movie screenings.
- Provided security for assigned location as per site instructions at football and rugby games.
- Promptly responded to emergency situations, remaining professional, calm and effective under pressure.
- Scanned perimeter of events and games for possible threats to safety and security.
- Facilitated smooth visitor experience by providing directions and also answering queries courteously.
- Managed crowd entry and egress from event venues during peak hours, reducing congestion around premise exits and entrances.
- Applied exceptional communication and interpersonal skills when engaging with staff and visitors.
Airside Support
Extrastaff
Stansted Airport, United Kingdom
03.2024 - 02.2025
- Provided support for inbound and outbound passengers at major UK airport.
- Guided passengers with directions to facilities as well as directions to final destinations.
- Handled and screened property of passengers, ensuring compliance with government travel regulations.
- Complied with relevant regulations and directives while performing daily duties, upholding professionalism and integrity.
- Demonstrated exemplary conflict resolution skills during tense situations, preserving peace and order.
- Demonstrated very high level customer service skills in carrying out assigned responsibilities.
Customer Service Advisor - Fixed term Contract
Boots UK
Stansted Airport, Essex
07.2024 - 09.2025
- Proffered recommendations to customers based on their specific situations, priorities and requirements.
- Responded to customers diverse questions using product knowledge and service expertise.
- Used active listening and product expertise to successfully resolve customer queries.
- Resolved customer issues effectively, using excellent interpersonal skills and professional conflict resolution techniques.
- Processed customer payments over the counter and helped customer to make self-service transactions.
Customer service manager
Technical and Management Institute
Lagos, Nigeria
02.2017 - 08.2023
- Applied exceptional customer service skills across all sales channels to engage prospects and increase patronage.
- Analyzed project performance data to identify areas of improvement.
- Ensured workflow of office activities and operations were uninterrupted by making sure supplies and other resources are constantly in stock
- Actioned customer feedback to promote continued service improvement.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings with stakeholders to confirm deliverables, schedules and conflicts.
- Cultivated a productive work culture by encouraging teamwork.
- Briefed and motivated staff to deliver daily operational requirements.
Finance and Admin Manager
Praise Resources Limited
07.2010 - 02.2017
- Created organizational structures to improve accounting and finance functions
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations
- Maintained correspondence with auditors and filed timely statutory returns to avoid sanctions from regulatory authorities
- Updated, monitored, and maintained proper accounting records and documentation
- Drove profit increases using market research and strategic asset management.
Education
Bachelor of Science (B.Sc.) - Economics and Statistics
University of Benin
Benin-City, Nigeria 09.1994 - 10.1998
GCSE - including Mathematics and English
University of Benin Demonstration Secondary School
Benin-City, NigeriaSkills
- Critical thinking skills
- Communication skills
- Conflict management skills
- Customer service skills
- Attention to detail
- First aid
- Microsoft office user suite
- G-Suite
- Complaint resolution
- Report preparation
- Creative problem solving skills
- Administrative support
Certification
CERTIFICATIONS:
Qualsafe Level 3 Award in Emergency First Aid at Work (RQF)
Certificate Number: 3481429
Security Industry Authority : Door Supervision License
1017 7002 7332 3090
UK National Aviation Security Training Programme : General Security Awareness Training (GSAT) Certificate No.: 6DF5-BB1F
ACT (Action Counters Terrorism) : Awareness e-Learning
Completed: 10-11-2024
Affiliations
- TABELE TENNIS, FOOTBALL, CHESS, DATA ANALYSIS, READING
Timeline
SIA- SECURITY OPERATIVE
RESPONSEC LTD
11.2024 - Current
Customer Service Advisor - Fixed term Contract
Boots UK
07.2024 - 09.2025
Airside Support
Extrastaff
03.2024 - 02.2025
Customer service manager
Technical and Management Institute
02.2017 - 08.2023
Finance and Admin Manager
Praise Resources Limited
07.2010 - 02.2017
Bachelor of Science (B.Sc.) - Economics and Statistics
University of Benin
09.1994 - 10.1998
GCSE - including Mathematics and English
University of Benin Demonstration Secondary School
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