Aiesha Anwar
Peterborough
Summary
Driven professional with a solid background in administration, sales, and customer service. Strong communicator with proven problem-solving abilities and a commitment to high standards. Experienced in fast-paced environments, consistently delivering customer satisfaction. Completed A-levels in Applied Science and Criminology, demonstrating resilience and adaptability while fostering strong relationships with colleagues. Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Diligenta
04.2025 - Current
- Resolved customer queries and complaints swiftly, enhancing service reliability and contributing to overall efficiency.
- Managed difficult customer conversations with professionalism, successfully de-escalating situations and achieving satisfactory resolutions.
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Addressed phone calls with warm, friendly welcome for excellent first impressions.
- Adapted work schedule to meet varying demands of the team. to provide assistance during peak times.
Sale assistant
Maison de la bride
Peterborough
04.2021 - Current
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
Retail assistant
Primark
Peterborough
05.2022 - 09.2024
- Assisted customers at checkout, ensuring a positive shopping experience. – cashier and customer service
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Initiated conversations with customers to identify needs and provide tailored product recommendations.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Unpacked deliveries and replenished shelves to ensure product availability for customers.
- Rotated stock on shelves to minimise waste and protect product quality.
Education
A-Levels - Criminology (A), Applied science (D-M)
Jack Hunt School
Peterborough01-2023
GCSEs - Mathematic, English language, English literature, Double Science, History, Business, Sociology
Jack Hunt School
Peterborough01-2021
Skills
- Sales transactions
- Customer service
- Service reliability
- Complaint resolution
- Efficiency improvement
- Visual merchandising
- Call centre experience
- Multitasking
- Team collaboration
- Active listening
- Written and verbal communication skills
- Problem solving
- Outstanding customer service
- Empathetic communication
- Professional demeanour
- Patient attitude
- Empathetic understanding
Hobbies and interests
- Swimming
- Volunteering and community work
- Helping out at charity events
- Team sports
- blogging
Timeline
Customer Service Representative
Diligenta
04.2025 - Current
Retail assistant
Primark
05.2022 - 09.2024
Sale assistant
Maison de la bride
04.2021 - Current
A-Levels - Criminology (A), Applied science (D-M)
Jack Hunt School
GCSEs - Mathematic, English language, English literature, Double Science, History, Business, Sociology
Jack Hunt School