Aiden Wilkinson

Being a Team Leader across multiple departments led to becoming responsible for leading multiple teams to deliver excellent standards as well as completing tasks delegated to myself by my line managers. Over this period I was held accountable for maintaining price legality and compliance, ensuring marketing and price labels were changed swiftly and being reactive was essential during this time

As Customer Service Manager I am responsible for five teams covering different areas of the modern retail industry, cash office, customer service desk, main bank and self checkouts, online ordering and car park. Managing these teams to work symbiotically and effectively allowed me to deliver an excellent shopping experience for our customers. Whilst maintaining those standards I am also accountable for ensuring customer complaints are dealt with efficiently as well as being communicated to the rest of the management team to prevent further issues. As part of my cash management I am responsible for accounting and banking all cash prior to delivery to an external team. My duties have allowed me to develop not only myself but also my team.

As a Shift Manager at Lidl, I lead a team to deliver high-quality customer service and achieve operational excellence. I manage store activities, including overseeing stock levels, handling inventory, and ensuring the store’s cleanliness and safety. I am responsible for motivating and developing team members, ensuring training standards are met, and fostering a positive working environment. I also take on key managerial responsibilities, such as opening and closing the store, handling cash management, and implementing store promotions. Through effective leadership, I contributed to achieving sales targets and improving store performance, ensuring a smooth and efficient shift operation. I am currently developing my skills and knowledge to further benefit the business and in store team, I am optimistic in my development and for my future at the company..