AIDANA BUDZYTE

• Developed and executed multi-channel marketing strategies to increase brand visibility and engagement.
• Managed budgets, campaign planning, and performance tracking.
• Led a team of marketing professionals, providing coaching and direction.
• Built strong relationships with clients, partners, and internal teams.
• Identified new business opportunities and organised promotional events.

• Supported the General Manager in overseeing daily restaurant operations, ensuring a smooth and efficient workflow during high-traffic periods.
• Supervised and motivated team members, contributing to strong staff performance, morale, and adherence to company standards.
• Delivered exceptional customer service, promptly handling complaints, and maintaining a welcoming atmosphere for guests.
• Played a key role in training new employees, reinforcing company procedures, food safety standards, and service excellence.
• Maintained high levels of cleanliness, food quality, and operational compliance in line with Five Guys' brand expectations.

• Managed team rotas to ensure optimal staffing levels during peak trading hours, improving overall efficiency and team productivity.
• Resolved customer and staff issues calmly and effectively, maintaining a positive and professional working environment.
• Delivered training sessions for new employees, enhancing their confidence, performance, and integration into the team.
• Built strong rapport with regular customers, contributing to increased loyalty and repeat visits.
• Consistently provided high-quality customer service in a fast-paced environment, helping to uphold Pret A Manger's brand standards.

• Monitored stock levels and placed supply orders to ensure uninterrupted service during operational hours.
• Maintained up-to-date knowledge of menu offerings to confidently advise customers and support team accuracy.
• Upheld high hygiene and cleanliness standards by leading structured cleaning routines across the café environment.
• Promoted a positive and productive team atmosphere through strong communication and motivational leadership.
• Handled customer concerns efficiently and professionally, ensuring a consistently high level of guest satisfaction.

• Operated espresso machines with precision and care, consistently producing high-quality coffee and beverages.
• Created a warm and welcoming environment for customers, helping to promote loyalty and repeat business.
• Ensured customer satisfaction by delivering top-tier service and maintaining attention to detail in every order.
• Maintained cleanliness and hygiene standards throughout the café area while actively preparing drinks and assisting the team.
• Supported the wider team with daily operations, contributing to smooth service flow during busy periods.

• Provided excellent customer service to enhance business reputation.
• Ensured workplace cleanliness with regular maintenance tasks.
• Delivered orders promptly, ensuring high levels of customer

satisfaction.

• Kept work areas spotlessly clean for optimal hygiene levels and

consistent customer satisfaction.