Aidan Steward

• Collaborated effectively with team members during busy periods by escorting clients to the hairdresser's station, asking if they need any additional equipment, and taking phone messages for them.
• Maintained a clean, appealing shop environment for a comfortable client experience, which includes sweeping floors, washing basins, cleaning hairdresser stations and keeping the reception area tidy.
• Created a friendly and personalised client experience by welcoming clients, offering hot or cold beverages and advising the hairdresser they had arrived for their appointment.
• Clean and display hair products in a visually appealing, organised way to engage customers.
• Carried out a variety of errands promptly, ensuring smooth day-to-day operations.
• At the end of the day, perform a range of cleaning tasks, including laundering towels, sweeping the floor, and washing up, to ensure the shop is ready for the next day.
• Handled incoming telephone calls professionally whilst providing accurate information and arranging appointments.

Two week work experience during Year 12:

• Website CMS: Updated the website by creating and designing new project pages using photography, video and written content.
• Open Asset: Using the digital asset management platform, uploaded and assigned staff portrait photographs to their record profile.
• Canva: Utilising branded templates, created a variety of LinkedIn and Instagram social media posts for colleagues who were attending an industry event.
• Zoho CRM: Built a simple workflow task in the developer area of the CRM platform to automatically populate a field when another field is selected.
• Zoho Campaigns: Using the Chair's Choice template, created an internal communications email by adding the project imagery and text, sending a test email for approval and then sending to all staff.
• IT Support Desk: Work shadowed 1st Line Support on responding to helpdesk tickets created by staff members.
• AI Design: Learnt about how the architecture industry is using AI technology to create visuals for projects.
• Team Meetings: Attended the Marketing team's weekly and monthly meetings, where they discussed workload and future projects.
• Bid Management: Assisted a Bid Manager with compiling a submission document to win a housing development project.