Aidan Sinclair
Glasgow
Summary
Very eager to experience and learn new skills in customer service in different industries. Take pride in delivering a high level of customer experience and frequently receive feedback from supervisors and customers on my customer centric skills whether it be helping a customer or defusing situations. I provide a natural professional customer experience.
I am respectful of all cultures, ages, and sexualities. I am very loyal and take pride in generating a team work ethos. I am task driven and when I set my mind to do something I always take pride in the quality of work I deliver.
Friendly and hardworking, often receive praise from my peers for my approachability, good manners, and helpfulness. Punctual and take pride in my personal appearance and approach every day with a can do attitude and smile.
Overview
9
9
years of professional experience
Work History
Barista
Broadcroft Hotel
09.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Bar and Restaurant Management
Intuitive Group - YNOT Bar & Grill
05.2021 - 08.2024
- Responsibility for running end to end aspects of the business
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term customer relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
Checkout Supervisor
Tesco
02.2017 - 05.2021
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of 40 members, enforcing compliance with operational policies and procedures.
- Fulfill role as a shift leader which includes being first point of contact for all staff, coordinating checkout demand and always making sure customers are serviced on time and not kept waiting. Delivering our performance metrics. Handling customer concerns/complaints.
- During COVID restrictions I formed part of a 3-person team specifically to be on the front line often at the front door and checkout to support customers with following the strict guidelines in place within the store. This often-meant daily handling irate and frustrated customer but also anxious and worried customers.
Food & Beverage Front of House
Amazing Ventures
01.2016 - 02.2017
- Delivering a high level of customer service within fine dining establishment. Often handling demanding customers with high expectations on excellent customer service. Learn quickly and be knowledgeable on menus being served, whiskies and local history.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Beverage preparation
- Excellent memory
- Positive and professional
Interests
Cooking for Friends and Family
Hill Climbing and being Outdoors
Experiencing new locations
Additional Information
Louise Lowe Tesco Stores, Millbank Road, Thurso, KW14 8PS 07703384467
Ferne Mill, Fernemill21@gmail.com 07484889485
Timeline
Barista
Broadcroft Hotel
09.2024 - Current
Bar and Restaurant Management
Intuitive Group - YNOT Bar & Grill
05.2021 - 08.2024
Checkout Supervisor
Tesco
02.2017 - 05.2021
Food & Beverage Front of House
Amazing Ventures
01.2016 - 02.2017
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