Aidan McCarthy
Newbridge
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of tools and methodologies. Committed to improving overall business processes.
Overview
33
33
years of professional experience
Work History
Specialist Trader
Flutter Entertainment Plc
Dublin
01.1992 - Current
- Generated reports to track performance metrics of team members.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
Education
Leaving Certificate -
Moyle Park College
Clondalkin , Dublin08-1986
Skills
- Business reporting
- Team performance improvement
- Management collaboration
- Operational enhancement
- System installations
- Business Analysis
- Workflow Optimization
- Business ethics
- Operational Efficiency
- Problem-solving abilities
- Business Intelligence
- Cross-functional team leadership
- Risk Management
- Reliability
- Performance Metrics
- Multitasking
- Set up devices
- Experience in leadership
- Performance Management
- Customer Relationship Management
- Adaptability
- Key Performance Indicators
- Professionalism
References
References available upon request.
Timeline
Specialist Trader
Flutter Entertainment Plc
01.1992 - Current
Leaving Certificate -
Moyle Park College
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