Aidan Anderson
Lancaster,Lancashire
Summary
Accomplished Network Engineer with over 10 years of experience in the IT industry, supporting both public and private sector clients. Currently employed as a Senior Network Support Engineer at a Manchester-based ISP, delivering high-level network support and infrastructure solutions. Actively renewing CCNA certification with a clear progression path toward CCNP. Skilled across a broad range of technologies including Cisco (Routing & Switching), Cisco Meraki, Checkpoint, Fortigate, Aruba, Juniper MIST, and core switching environments. Holds a bachelor's degree in network and system administration from Lancaster University.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Senior Network Support Engineer
Elevate
Manchester, Greater Manchester
05.2024 - Current
- Delivered advanced technical support for Elevate customer solutions, acting as the primary escalation point for complex network and security issues reported by clients and internal teams.
- Troubleshot and resolved a wide range of network problems across LAN, WAN, WLAN, and VoIP environments, minimizing downtime and ensuring continuous service availability.
- Expertly managed Layer 2 technologies, including designing, configuring, and troubleshooting VLANs and Spanning Tree Protocol (STP) to optimize network segmentation and prevent loops.
- Configured and supported inter-VLAN routing and Layer 3 protocols such as BGP, OSPF, and MPLS to maintain efficient and resilient network routing paths.
- Administered firewall environments by configuring rules, troubleshooting connectivity, and managing VPN setups; enforced Unified Threat Management (UTM) policies and monitored Intrusion Prevention Systems (IPS) to safeguard network integrity.
- Collaborated closely with cross-functional teams—including network engineers, security analysts, and service managers—to ensure timely and effective incident resolution, improving overall customer satisfaction.
- Developed and maintained comprehensive documentation for network configurations, security policies, and incident resolution processes, supporting operational consistency and compliance.
- Proactively monitored network performance and security alerts, identifying potential issues before they impact end users and implementing preventive measures to maintain high availability and secure operations.
Senior Technician
TPCS
Lancaster, Lancashire
02.2024 - 05.2024
- Provided 2nd & 3rd line support in Lancaster, acting as escalation point between service desk, operations, and directors.
- Resolved customer and internal escalations promptly, ensuring high client satisfaction.
- Planned, configured, and deployed Mikrotik routers and UniFi LAN devices.
- Managed Microsoft & Azure AD environments, including domain controllers, Group Policies, and Intune.
Network Support Engineer
The Networking People (TNP)
Lancaster, Lancashire
11.2021 - 01.2024
- Delivered 1st & 2nd line technical support, including triage, remote diagnostics, and multi-site incident coordination.
- Provided nationwide network support for public sector clients, ensuring LAN/WAN availability and performance.
- Managed and maintained Fortigate, Cisco, and Juniper networking devices across multiple sites.
- Configured Site-to-Site, Remote Access, and IPsec VPNs for secure connectivity.
- Administered firewall policies with UTM features: intrusion prevention, antivirus, application control, and web filtering.
- Managed Cisco WLC, Webex, Call Manager, IPT, Jabber, and LAN/WAN devices in multi-site environments.
- Installed Juniper Layer 3 devices to interconnect PoP data centres in the North West.
- Troubleshot and optimised eBGP, iBGP, OSPF, and MPLS for resilient, efficient routing.
Network Infrastructure Engineer
Blackpool Teaching Hospitals NHS Foundation Trust
Blackpool, Lancashire
02.2018 - 11.2021
- Network Installation & Support Core Network Maintenance Network Monitoring & Security
- Provided Second and Third line support for network-related incidents.
- Maintained Cisco Core and Access Layer switches, ensuring proper network configuration for critical medical devices and users.
- Maintained the Trust’s CUCM & IPT phone system.
- Maintained the Trusts LAN and WAN Cisco Routers & Switches
- Maintained the Cisco WLC.
- Administered Cisco ISE.
- Managed and maintained both on-premises and off-premises firewall solutions, including Check Point firewalls, Cisco Firepower (FMC & FTD), and FortiGate firewalls.
IT Service Desk Supervisor
Infinium IT
Preston, Lancashire
04.2016 - 02.2018
- Managed the day-to-day operation of the Infinium IT Help Desk.
- Delegated support faults via the CRM system for efficient resolution.
- Provided cross-skilling and training for Tier 1 Engineers to enhance team capability.
- Maintained a commitment to excellence and a drive to improve workflow.
- Collaborated with the Service Delivery Manager to ensure customer SLAs were consistently met.
Education
GCSEs - 9 GCSEs
Carr Hill High School
Kirkham, Lancashire 09.2005 - 07.2010
Certificate of Higher Education - Level 3 ICT
Blackpool and The Fylde College
Blackpool 09.2010 - 07.2013
Foundation Degree in Science - Network Engineering & Systems Security
Lancaster University
Lancaster 09.2013 - 06.2016
Skills
- Cisco L2 & L3 Devices, Nexus
- Network management
- Checkpoint & Cisco ASA firewalls
- CUCM & UCCX
- LAN / WAN / WLAN
- UTM, IPS
- Meraki
- Layer 2 / 3 Protocols
- Fortinet and FortiOS
- Juniper EX/Mx/SRX
- Aruba POP / LAN Switches
- Juniper MIST
- Mikrotik
- Hosted PBX
- UniFi LAN / WLAN / Controller
Timeline
Senior Network Support Engineer
Elevate
05.2024 - Current
Senior Technician
TPCS
02.2024 - 05.2024
Network Support Engineer
The Networking People (TNP)
11.2021 - 01.2024
Network Infrastructure Engineer
Blackpool Teaching Hospitals NHS Foundation Trust
02.2018 - 11.2021
IT Service Desk Supervisor
Infinium IT
04.2016 - 02.2018
Foundation Degree in Science - Network Engineering & Systems Security
Lancaster University
09.2013 - 06.2016
Certificate of Higher Education - Level 3 ICT
Blackpool and The Fylde College
09.2010 - 07.2013
GCSEs - 9 GCSEs
Carr Hill High School
09.2005 - 07.2010
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