AICHA HARHAR
Liverpool
Summary
A friendly, reliable, and efficient Barista/Sweet Shop Attendant with 3+ years' experience in busy retail environments, passionate about delivering exceptional customer service and creating a welcoming atmosphere. Proven ability to prepare a wide range of hot and cold beverages, manage cash handling with 99%+ accuracy, maintain high hygiene standards, and multitask effectively under pressure to ensure smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Training - Freshly made focaccia sandwiches
Fabiano Sandwich
Liverpool
2025.11 - 2025.12
Pastry &Sweets Sales Assistant
Sham Estern Sweets
Liverpool
2024.08 - 2025.09
- Assisted customers in selecting pastries and sweets, ensuring a positive shopping experience.
- Maintained cleanliness and organisation of sales area, contributing to an inviting atmosphere.
- Developed product knowledge to provide accurate recommendations and answer customer inquiries.
- Collaborated with team members to create visually appealing displays that showcased products.
- Processed customer transactions efficiently, ensuring accurate handling of cash and card payments.
- Assisted in inventory management by tracking stock levels and restocking shelves as needed.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Barista &Pastry &Dessert Shop Assistant
La Fontaine
AGADIR, MOROCCO
2018.11 - 2022.02
- Prepared and served a diverse menu of coffees, teas, and specialty drinks, consistently meeting quality and presentation standards.
- Handled cash and card transactions accurately using POS systems, managing daily till reconciliations.
- Maintained a clean, hygienic, and well-stocked work area, including deep cleaning espresso machines.
- Provided excellent customer service, often receiving positive feedback for friendly service and helpful suggestions.
- Restocked shelves, fridges, and dry goods to prevent stock-outs and ensure uninterrupted service.
- Assisted with inventory checks and reported low stock levels to management.
Education
Barista Course 200 degrees coffee
LiverpoolSpecialist Technical Diploma - IT management.
Institute Infotec
Agadir Morocco 2015.09 - 2017.07
NVQ Level 2 - Hospitality, Beverage Preparation & Cake& Cold Sandwich
Institute Founty
Agadir Morocco 2017.09 - 2018.08
Skills
- Customer Service: Order taking, personalized recommendations, complaint resolution, positive attitude
- Beverage Preparation: Espresso machine operation, latte art, tea brewing, specialty drinks, recipe adherence
- Operations: Cash handling, POS systems, stock management, opening/closing procedures, health & safety
- Teamwork & Communication: Effective collaboration, clear communication, training new staff
- Hygiene: Food Safety Level II certified , machine cleaning, workspace organization
- First Aid Certificate - Level I