Aiah Drilon
London,Newham
Summary
Results-driven Operations and Customer Experience professional with over 10 years in hospitality and multisite café management. Skilled in team leadership, service compliance, and stock management, with a focus on reducing costs and increasing sales. Experienced in overseeing teams of up to 50 across multiple locations, seeking a management role to drive business growth and enhance service delivery.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Freelance Nanny
Williams Family
London
02.2026 - Current
- Communicated with parents to provide daily feedback about child's development and progress.
- Coordinated with parents to develop consistent daily routines, ensuring a stable environment for the children.
- Established a trustworthy relationship with families, becoming a reliable source of support and advice.
- Engaged child in interactive games, storytelling, and suitable films to promote enjoyment and learning.
- Created fun resources for children to aid learning and development.
- Read with child to improve reading skills.
- Provided healthy meals and snacks to meet child's dietary needs.
- Met child's hygienic needs by changing nappies, helping with hand washing and potty training.
- Assisted with light housekeeping duties related to the child, including laundry, tidying play areas, and organising bedrooms.
Freelance Barista
Tamping Grounds & Wendover
02.2026 - Current
- Prepared high-quality espresso-based drinks and maintained strong product knowledge, including espresso theory, coffee origins and latte art.
- Provided welcoming, knowledgeable customer service, enhancing customer experience in a busy café environment.
- Operated and maintained coffee machines and grinders to support consistent product quality and reliable service.
- Upheld high standards of cleanliness and food safety, ensuring compliance in customer and back-of-house areas.
- Uphold high standards of cleanliness and food safety, ensuring compliance in customer and back-of-house areas.
- Monitored stock of coffee beans, milk, syrups and other supplies, escalating replenishment needs promptly.
Freelance Nanny
Zeau Family
London
08.2025 - 02.2026
- Developed engaging learning resources to stimulate child's development and enhance learning experiences.
- Organised play areas and supported family routines to promote a respectful and nurturing atmosphere.
- Provided healthy meals and snacks aligned to the child's dietary needs.
- Changed nappies, supported hand washing, and helped with potty training.
- Organised the child's bedroom and supported daily routines for the child with care.
- Took the child to local parks and playgroups to encourage social play.
- Managed light housekeeping tasks, including laundry and tidying play areas to create a safe and organised environment for the child.
- Cleaned various areas of the house, including living spaces and kitchens, to maintain a tidy environment. by sweeping and mopping, including laundry tasks.
Out Of Work & Travel
To Philippines
London
01.2025 - 08.2025
- Recovered physically after my previous roastery role by taking rest and physio breaks.
Supported recovery with regular physio sessions to restore day-to-day comfort. - Strengthened family connections by travelling to the Philippines for wedding and visits.
- Recovered physically after my previous roastery role by taking rest and physio breaks.Supported recovery with regular physio sessions to restore day-to-day comfort.
Roastery Assistant
Saint Roastery
London
08.2024 - 01.2025
- Supported daily coffee roasting operations, including production planning, weighing green coffee, and preparing equipment.
- Assisted with quality control processes, including the setup and clearing of production cuppings and maintaining the QC lab.
- Maintained product and service standards through attention to detail, organisation, and teamwork to ensure quality.
- Managed daily order dispatch, packing, stock organisation, and inventory of roasted coffee and packaging materials.
- Maintained high standards of cleanliness, organisation, safety, and equipment care across the roastery and workspace.
- Developed strong knowledge of the company’s ethos, coffee range, products, and approach to quality, communicating this confidently with customers and colleagues.
- Worked collaboratively within the roastery team, contributing to an efficient, positive, and proactive working environment.
- Identified operational issues and opportunities, suggesting practical solutions to enhance efficiency and workflow.
- Developed knowledge of coffee roasting, quality control, wholesale operations, and the wider coffee industry to support business growth.
- Provided a welcoming and professional environment for wholesale customers, guests, and visitors.
Assistant Café Manager
Hermanos Colombian Coffee Roasters
01.2024 - 07.2024
- Supervised café staff, delegated daily responsibilities and delivered on-the-job coaching to strengthen performance and service consistency.
- Assisted Café Manager in leading daily operations, enhancing customer service and maintaining efficient workflows and service standards.
- Assisted with rota planning, staffing needs and day-to-day team communication.
- Managed stock levels and supplier orders to ensure availability of key products and consumables.
- Handled customer transactions accurately and supported effective cash and POS procedures.
- Promoted coffee products through personalised recommendations, helping customers choose products suited to their preferences and budgets.
- Supported supplier relationships and local marketing activity to increase customer engagement and sales.
- Monitored financial performance and KPIs to ensure compliance with policies and procedures.
Area Coordinator
Volcano Coffee Works x WeWork
06.2022 - 01.2024
- Co-led operational delivery for team of 50 baristas across WeWork locations, ensuring adherence to standards and effective equipment upkeep across five sites.
- Contributed to operational improvements that reduced costs by 15% and supported a 20% increase in sales.
- Coordinated daily station operations, clarifying roles and responsibilities while reinforcing cleaning procedures and closing standards for team members.
- Updated rotas and coordinated shift cover to ensure adequate staffing levels, enhancing operational efficiency.
- Acted as a key link between baristas and the Account Manager, communicating operational updates and resolving day-to-day staffing or service issues.
- Delivered training and skill development for current baristas and supported recruitment through trial shifts.
- Conducted monthly stock takes and water hardness checks, supporting accurate inventory control and equipment quality.
- Completed quarterly parts and preventive maintenance tasks to protect equipment performance and minimise operational disruption.
Education
Higher National Diploma - Fashion Promotion
Ravensbourne University London
London01-2021
Foundation Diploma in Arts & Design -
UAL, Central Saint Martins
London01-2016
A-Levels - B, C, C
Brampton Manor Academy Sixth Form
London01-2015
Skills
- Child Safety Practices
- Child Development Documentation
- Nutritional Planning
- Childcare Quality Assurance
- Family Support Coordination
- Childcare Leadership
- Family Recruitment Assistance
- Staff training
- Care Environment Maintenance
- Customer Experience
- Stock and Inventory Management
- Inventory Processes
- POS Systems
- Basic Financial Management
- Microsoft Office
Custom
www.linkedin.com/in/aiahmarie
Languages
French
Elementary
A2
Tagalog
Advanced
C1
Interests
- Sports -
- Football - Liverpool FC
- Swimming & Cycling, Calisthenics
- Arts & Crafts -
- Crochets - gifts for loved ones
- Lego - building mini figurines
- Reading -
- History, Religious Books, non-fiction , manga
Timeline
Freelance Nanny
Williams Family
02.2026 - Current
Freelance Barista
Tamping Grounds & Wendover
02.2026 - Current
Freelance Nanny
Zeau Family
08.2025 - 02.2026
Out Of Work & Travel
To Philippines
01.2025 - 08.2025
Roastery Assistant
Saint Roastery
08.2024 - 01.2025
Assistant Café Manager
Hermanos Colombian Coffee Roasters
01.2024 - 07.2024
Area Coordinator
Volcano Coffee Works x WeWork
06.2022 - 01.2024
Higher National Diploma - Fashion Promotion
Ravensbourne University London
Foundation Diploma in Arts & Design -
UAL, Central Saint Martins
A-Levels - B, C, C
Brampton Manor Academy Sixth Form