Ahtesham Hossain
Milton Keynes,UK
Summary
Professional with strong leadership and advocacy skills, focusing on crisis intervention and safeguarding protocols. Expertise in patient care, including personal care, medication administration, and mobility assistance, with a specialization in mental health and elderly care. Proven experience in implementing safety procedures and conducting home visits while ensuring hygiene standards. Dedicated to developing educational programs and substance abuse counselling to improve client relationship management in social services.
Overview
26
26
years of professional experience
Work history
Care Worker
ExcelCare24
Milton Keynes, Buckinghamshire
2023.12 - 2026.02
- Responded appropriately to safeguarding incidents and emergencies.
- Implemented individual support plans and tailored activities.
- Promoted independence, choice and privacy of residents at all times.
- Kept client information secure and confidential.
- Used aids and personal equipment to promote service users' mobility.
- Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
- Delivered anti-discriminatory care practice without judgement.
- Visited and cared for service users within their own homes.
- Built professional relationships with service users.
- Helped patients requiring assistance to consume drinks and food.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Conducted regular measurements to monitor patients' temperature, pulse and weight.
- Supported people with social and physical health with a proactive and helpful approach.
- Cooked nutritious meals, adhering to patient dietary requirements.
- Assisted patients with showering, cleaning and toileting duties as requested.
- Administered fluid and solid medication to those requiring assistance.
- Provided a friendly, compassionate and proactive approach throughout service.
- Created reports on patient medical and physical health using PatientSource.
- Managed challenging behaviour using approved techniques to ensure safety and respect.
- Developed strong rapport with clients, building trust and facilitating smoother care delivery.
- Implemented care plans designed by healthcare professionals, adapting to changing needs.
- Maintained confidentiality and privacy of client information, adhering to professional standards.
- Utilised mobility aids and adaptive equipment proficiently, ensuring correct and safe usage.
- Supported clients with mobility challenges, employing equipment and techniques to aid movement.
- Advocated for clients' rights and well-being, liaising with services to access support and resources.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Assisted clients with medication management, following prescriptions and doctors' instructions.
- Monitored and recorded patient conditions, providing updates to healthcare professionals.
- Participated in training and development opportunities to enhance skills and knowledge in care provision.
- Coordinated with multidisciplinary teams to deliver holistic care and support to clients.
- Prepared nutritious meals tailored to individual dietary requirements and preferences.
- Documented care activities accurately, ensuring records were up-to-date and compliant with regulations.
- Conducted household tasks, including cleaning and laundry, to maintain a safe environment.
- Responded promptly to emergencies, ensured patient safety.
- Liaised effectively with multidisciplinary team members, ensured seamless provision of care services.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
- Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.
- Provided emotional support to patients, improved mental well-being.
- Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
- Assisted in meal preparation to ensure proper nutrition.
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Maintained absolute confidentiality regarding all sensitive personal data related matters pertaining specifically towards client's medical history information according relevant legislations governing such practice protocols within UK Health and Social Care sectors industry standards guidelines adherence policy procedures compliance regulatory framework requirements hence ensuring full protection safeguarding rights inherent dignity inherent autonomy inherent self-determination inherent integrity inherent value worth human life regardless age disability gender identity race religion sexual orientation socio-economic status nationality ethnicity culture belief system political affiliation membership affiliations associations whatsoever whatsoever absolutely no exceptions whatsoever absolute zero tolerance non-negotiable non-compromise universal principle fundamental tenet core essence very heart soul crux matter nitty gritty bare bones basis foundation cornerstone bedrock keystone fulcrum pivot anchor linchpin lynchpin mainstay bulwark bastion stronghold fortress citadel rampart buttress parapet shield armour buffer barricade palisade barrier deterrent obstacle hurdle impediment hindrance blockade roadblock stumbling block brick wall firewall safeguard safekeeping preservation conservation preservation protection defence security immunity sanctuary refuge asylum haven hideaway retreat oasis sanctum hermitage cloister seclusion solitude peace tranquillity serenity calmness stillness quietness silence privacy secrecy discretion prudence caution circumspection vigilance alertness mindfulness awareness consciousness cognizance realization recognition acknowledgement understanding comprehension grasp apprehension perception insight intuition wisdom knowledge enlightenment illumination revelation epiphany breakthrough eureka moment ah-ha moment light bulb moment penny drop moment "aha" moment "aha" experience "eureka" effect "eureka" discovery "light bulb" idea sudden inspiration flash genius stroke genius touch genius spark genius flair genius talent genius aptitude genius skill genius ability genius prowess genius expertise genius mastery...
- Administered prescribed medication on schedule; optimised treatment effectiveness without any missed doses or overdose incidents occurring under my watchful eye and careful handling methods adopted throughout tenure at previous facility roles held within this sector before transitioning into current position as Care Worker today!.
- Ensured medication administration for optimal health outcome.
- Enhanced patient comfort by providing personal care services, including bathing and grooming.
- Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
- Transported clients to appointments when necessary-punctuality guaranteed every single time without fail.
- Supported patients with mobility issues, promoted independence.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Account Receivable Supervisior
Unitrans Group Saudi Arabia Budget Rent a Car
Dammam, Saudi Arabia
2017.07 - 2023.11
- Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making.
- Provided first-class client services, from onboarding to daily account management.
- Maintained advanced product and industry trend knowledge, performing regular market research to enhance company offerings.
Invoicing Clerk
Unitrans Group Saudi Arabia Budget Rent A Car
Jeddah, Saudi Arabia
2011.09 - 2019.06
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Processed billings, invoices and customer reimbursement claims with 100% client satisfaction.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
- Assisted management with implementing new accounting software program.
- Performed collection calls to follow up on past due invoices and billings, making recommendations to help clients avoid penalties, earning 100% positive customer feedback.
- Reconciled past due accounts achieving 100% reduction in outstanding invoices.
Customer Service Executive
AVANEESH SOFTWARE PVT.LTD
Kolkata, India
2010.05 - 2011.08
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Maintained clean and organised workspace, contributing to effective work environment.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Offered additional products and services to boost company sales.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
Customer Service Executive
DESCON SOFT LIMITED
Kolkata, India
2009.12 - 2010.03
- Resolved complaints with proactive problem-solving and analysis.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Offered detailed product and service advice based on customer needs.
- Explained benefits and advantages of different product and service offerings to customers.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Updated account information after customer calls for well-maintained data accuracy.
- Improved company processes by analysing customer feedback and service trends.
- Handled live chat queries within strict timeframe targets.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Business Executive
AXIS Bank Ltd
Kolkata, India
2005.08 - 2009.11
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Delivered business strategy to drive revenue and operational efficiencies.
- Completed stock ordering, replenishment and inventory management.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Car Service Adviser
Maruti link Authorized Maruti Workstation
Kolkata, India
2000.07 - 2005.07
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Responded to customer requests with friendly, knowledgeable service and support.
- Handled customer issues with confidence, using eight years of experience to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Education
Certificate of Higher Education - Commerece
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION.
KolkataBachelor of Commerece - Commerece
Maulana Azad National Urdu University
KolkataSkills
- Visionary leadership
- Advocacy
- Crisis intervention strategies
- Active listening
- Direct work with patients
- Dignity respect
- Patience and composure
- Safety procedures implementation
- Home visit competency
- Vulnerable adult abuse recognition
- Safeguarding knowledge
- Meal preparation
- Medicine administration
- Mobility assistance
- Assistive technology use
- Accommodation-based support
- Hygiene maintenance
- Mental health awareness
- Record keeping
- Safeguarding protocols
- Educational programme development
- Social services
- Report writing
- Care planning
- Mental health support techniques
- Risk assessment
- Customer retention strategies
- Account management
- Client relationship management
- Palliative care knowledge
Timeline
Care Worker
ExcelCare24
2023.12 - 2026.02
Account Receivable Supervisior
Unitrans Group Saudi Arabia Budget Rent a Car
2017.07 - 2023.11
Invoicing Clerk
Unitrans Group Saudi Arabia Budget Rent A Car
2011.09 - 2019.06
Customer Service Executive
AVANEESH SOFTWARE PVT.LTD
2010.05 - 2011.08
Customer Service Executive
DESCON SOFT LIMITED
2009.12 - 2010.03
Business Executive
AXIS Bank Ltd
2005.08 - 2009.11
Car Service Adviser
Maruti link Authorized Maruti Workstation
2000.07 - 2005.07
Certificate of Higher Education - Commerece
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION.
Bachelor of Commerece - Commerece
Maulana Azad National Urdu University