Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Ahsan Sarwar

Birmingham,west midlands

Summary

IT professional with expertise in ServiceNow, desktop support, and VPN management. Proficient in SQL, web server administration, and cloud systems management. Strong background in IT security and proactive issue resolution, ensuring efficient ticket resolution and high user satisfaction. Experienced in technical project coordination and database management, focusing on client-oriented strategies and end-user needs.

Overview

7
7
years of professional experience
4044
4044
years of post-secondary education

Work history

Finance Support Analyst

One Advanced
Birmingham, Birmingham
06.2025 - Current
  • Processed financial transactions accurately, ensuring policy compliance
  • Analysed data in Excel and NetSuite to support reporting, forecasting, and decision-making
  • Prepared reports and dashboards in Power BI and Excel for management review
  • Supported budgeting, forecasting, and month-end closing processes
  • Managed queries and service requests in Salesforce and ServiceNow, meeting SLAs
  • Used advanced Excel (VLOOKUP, pivot tables, conditional formatting, data validation) to improve data accuracy and insights

Senior Project Coordinator

One Advanced
Birmingham, Birmingham
02.2025 - 05.2025
  • Coordinated project schedules and ensured timely delivery of tasks
  • Assisted in project planning and maintained stakeholder documentation
  • Facilitated team communication to streamline workflows and resolve issues
  • Organised meetings and prepared agendas to support collaboration
  • Managed SKU flipping operations, ensuring accurate financial and contract updates
  • Maintained and reconciled master trackers for contracts and finances
  • Collaborated with FinOps to clarify SKU closures and enhance audit readiness

Project Coordinator

Openreach
Birmingham, Birmingham
11.2022 - 07.2024
  • Coordinated project timelines, schedules, and stakeholder communication to ensure efficient workflow
  • Maintained project documentation and monitored budgets and resources for smooth operations
  • Managed PPE and clothing requests for 30,000+ engineers, resolving queries and supply issues
  • Processed purchase orders up to £1M using SAP Ariba and Qlik for tracking, reporting, and stock management
  • Optimised workflows, improved supplier communication, and enhanced forecasting with Excel
  • Achievements: Reduced order delays by 20% and led EDI-focused projects to promote inclusivity

Tech and Billing Advisor

BT
Birmingham, Birmingham
01.2022 - 11.2022
  • Provided technical guidance and support for billing inquiries and service features
  • Assisted clients with online account management to improve user experience
  • Collaborated with teams to resolve complex billing and technical issues
  • Educated customers on payment options and billing cycles for streamlined processes
  • Maintained accurate records while ensuring high customer satisfaction
  • Achievements: Achieved 90% first-contact resolution by improving support processes

Client Support Officer

Lloyds Pharmacy
Coventry, Warwickshire
01.2020 - 12.2021
  • Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
  • Provided product information and guidance to clients, ensuring informed decision-making.
  • Assisted in training new team members on systems and customer service protocols.
  • Coordinated with pharmacy staff to streamline processes and improve service delivery.
  • Delivered frontline customer service while supporting administrative and financial functions.
  • Assisted with invoice reconciliation and maintained accurate financial records

Team Leader & Accounts Assistant

Clayton Hotel
Birmingham, Birmingham
04.2018 - 03.2019
  • Led team in managing daily financial transactions and maintaining accurate records.
  • Assisted in the preparation of financial reports and reconciled discrepancies.
  • Coordinated communication between departments to ensure smooth operations and timely responses.
  • Implemented organisational systems to streamline accounting processes and improve efficiency.
  • Supported month-end/year-end reconciliations, audits, and financial reporting.
  • Liaised with suppliers to resolve invoice discrepancies and ensure data integrity.

Education

A-Levels - Science

Pakistan
Abbottabad
04.2009 - 04.2011

Digital Business Services - Digital Business Services

Imetatraining
Birmingham

French - French language

ASTROLABE FORMATION
Paris

Skills

Technical Skills

  • CRM & ERP Systems: Salesforce, ServiceNow, SAP, NetSuite management
  • Database & Data Management: SQL, database administration, and data analysis
  • IT Infrastructure: Server, cloud, network, desktop, endpoint, and remote support
  • Web & Software Management: Web/server maintenance, software installation, system upgrades, and bespoke software solutions
  • Support & Troubleshooting: IT support, helpdesk, ticket resolution, proactive issue resolution, and end-user training
  • Security & Compliance: VPN management, IT security protocols, access management, and compliance monitoring
  • Project & Process Management: Technical project coordination, workflow optimization, process improvement, and use of project management tools
  • Monitoring & Continuity: Performance monitoring, dashboards, backup, disaster recovery, and business continuity planning
  • Soft Skills in IT: End-user empathy, client orientation, constructive feedback delivery, stress management, and resilience under pressure

Affiliations

  • Cricket, Paddling, Learning or reading about history

Languages

French
Fluent

Timeline

Finance Support Analyst

One Advanced
06.2025 - Current

Senior Project Coordinator

One Advanced
02.2025 - 05.2025

Project Coordinator

Openreach
11.2022 - 07.2024

Tech and Billing Advisor

BT
01.2022 - 11.2022

Client Support Officer

Lloyds Pharmacy
01.2020 - 12.2021

Team Leader & Accounts Assistant

Clayton Hotel
04.2018 - 03.2019

A-Levels - Science

Pakistan
04.2009 - 04.2011

Digital Business Services - Digital Business Services

Imetatraining

French - French language

ASTROLABE FORMATION
Ahsan Sarwar