Ahsan Sarwar
Birmingham,west midlands
Summary
IT professional with expertise in ServiceNow, desktop support, and VPN management. Proficient in SQL, web server administration, and cloud systems management. Strong background in IT security and proactive issue resolution, ensuring efficient ticket resolution and high user satisfaction. Experienced in technical project coordination and database management, focusing on client-oriented strategies and end-user needs.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
Work history
Finance Support Analyst
One Advanced
Birmingham, Birmingham
06.2025 - Current
- Processed financial transactions accurately, ensuring policy compliance
- Analysed data in Excel and NetSuite to support reporting, forecasting, and decision-making
- Prepared reports and dashboards in Power BI and Excel for management review
- Supported budgeting, forecasting, and month-end closing processes
- Managed queries and service requests in Salesforce and ServiceNow, meeting SLAs
- Used advanced Excel (VLOOKUP, pivot tables, conditional formatting, data validation) to improve data accuracy and insights
Senior Project Coordinator
One Advanced
Birmingham, Birmingham
02.2025 - 05.2025
- Coordinated project schedules and ensured timely delivery of tasks
- Assisted in project planning and maintained stakeholder documentation
- Facilitated team communication to streamline workflows and resolve issues
- Organised meetings and prepared agendas to support collaboration
- Managed SKU flipping operations, ensuring accurate financial and contract updates
- Maintained and reconciled master trackers for contracts and finances
- Collaborated with FinOps to clarify SKU closures and enhance audit readiness
Project Coordinator
Openreach
Birmingham, Birmingham
11.2022 - 07.2024
- Coordinated project timelines, schedules, and stakeholder communication to ensure efficient workflow
- Maintained project documentation and monitored budgets and resources for smooth operations
- Managed PPE and clothing requests for 30,000+ engineers, resolving queries and supply issues
- Processed purchase orders up to £1M using SAP Ariba and Qlik for tracking, reporting, and stock management
- Optimised workflows, improved supplier communication, and enhanced forecasting with Excel
- Achievements: Reduced order delays by 20% and led EDI-focused projects to promote inclusivity
Tech and Billing Advisor
BT
Birmingham, Birmingham
01.2022 - 11.2022
- Provided technical guidance and support for billing inquiries and service features
- Assisted clients with online account management to improve user experience
- Collaborated with teams to resolve complex billing and technical issues
- Educated customers on payment options and billing cycles for streamlined processes
- Maintained accurate records while ensuring high customer satisfaction
- Achievements: Achieved 90% first-contact resolution by improving support processes
Client Support Officer
Lloyds Pharmacy
Coventry, Warwickshire
01.2020 - 12.2021
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction.
- Provided product information and guidance to clients, ensuring informed decision-making.
- Assisted in training new team members on systems and customer service protocols.
- Coordinated with pharmacy staff to streamline processes and improve service delivery.
- Delivered frontline customer service while supporting administrative and financial functions.
- Assisted with invoice reconciliation and maintained accurate financial records
Team Leader & Accounts Assistant
Clayton Hotel
Birmingham, Birmingham
04.2018 - 03.2019
- Led team in managing daily financial transactions and maintaining accurate records.
- Assisted in the preparation of financial reports and reconciled discrepancies.
- Coordinated communication between departments to ensure smooth operations and timely responses.
- Implemented organisational systems to streamline accounting processes and improve efficiency.
- Supported month-end/year-end reconciliations, audits, and financial reporting.
- Liaised with suppliers to resolve invoice discrepancies and ensure data integrity.
Education
A-Levels - Science
Pakistan
Abbottabad 04.2009 - 04.2011
Digital Business Services - Digital Business Services
Imetatraining
BirminghamFrench - French language
ASTROLABE FORMATION
ParisSkills
Technical Skills
- CRM & ERP Systems: Salesforce, ServiceNow, SAP, NetSuite management
- Database & Data Management: SQL, database administration, and data analysis
- IT Infrastructure: Server, cloud, network, desktop, endpoint, and remote support
- Web & Software Management: Web/server maintenance, software installation, system upgrades, and bespoke software solutions
- Support & Troubleshooting: IT support, helpdesk, ticket resolution, proactive issue resolution, and end-user training
- Security & Compliance: VPN management, IT security protocols, access management, and compliance monitoring
- Project & Process Management: Technical project coordination, workflow optimization, process improvement, and use of project management tools
- Monitoring & Continuity: Performance monitoring, dashboards, backup, disaster recovery, and business continuity planning
- Soft Skills in IT: End-user empathy, client orientation, constructive feedback delivery, stress management, and resilience under pressure
Affiliations
- Cricket, Paddling, Learning or reading about history
Languages
French
Fluent
Timeline
Finance Support Analyst
One Advanced
06.2025 - Current
Senior Project Coordinator
One Advanced
02.2025 - 05.2025
Project Coordinator
Openreach
11.2022 - 07.2024
Tech and Billing Advisor
BT
01.2022 - 11.2022
Client Support Officer
Lloyds Pharmacy
01.2020 - 12.2021
Team Leader & Accounts Assistant
Clayton Hotel
04.2018 - 03.2019
A-Levels - Science
Pakistan
04.2009 - 04.2011
Digital Business Services - Digital Business Services
Imetatraining
French - French language
ASTROLABE FORMATION