Ahsan Khan
London
Summary
I am an honest and hardworking IT professional with extensive experience in production support and trade reporting within the Banking and Finance sector. Throughout a progressive career, expertise has been developed across multiple support functions, evolving from hands-on technical roles to leading a team. This journey reflects a commitment to process excellence, stakeholder management, and driving operational stability. A strong analytical mindset, problem-solving skills, and meticulous attention to detail make this professional a valuable asset in investigative analysis and service delivery.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Fixed Income Product Support EMEA Lead
Liquidnet
Bishopsgate, London
2024.07 - Current
- Collaborating with cross-functional teams, including Development, Infrastructure, and Business, to swiftly resolve high-priority incidents and minimise downtime.
- Driving continuous improvement by analysing recurring issues and implementing automation or process enhancements to optimise system stability and efficiency.
- Acting as the primary point of contact for stakeholders across EMEA, ensuring timely communication and effective management of critical incidents.
- Overseeing change management processes, including reviewing, approving, and coordinating deployments to ensure minimal disruption to business operations.
- Mentoring and guiding junior team members, fostering a culture of knowledge sharing and continuous professional development.
- Implementing proactive monitoring solutions to identify potential issues before they escalate, ensuring high availability of critical applications.
- Managing stakeholder expectations by providing regular updates, post-incident reviews, and detailed documentation of resolutions.
Fixed Income Product Support Analyst
Liquidnet
Bishopsgate, London
2022.10 - 2024.07
- Utilising proprietary tools, provide daily application support and troubleshooting for platform members and internal users, escalating to Low Touch and Development teams appropriately.
- Member configuration and administration of MTF functionality.
- Troubleshooting and analysis of order routing and trade flow and post- trade issues.
- Working with multiple different organisations and their tech teams, discussing, implementing and testing FIX connections within the test environments, stabilising those connections and bringing that functionality in to production.
- Working closely with UNIX/Database/Network/Monitoring and Infrastructure teams on stability improvement programs or general improvements to the environments.
- Take the database reporting needs and turn them into powerful SQL queries that will extract data and compile it into meaningful reports.
- Automating these reports using Infopool so that these queries are scheduled and delivered to the user as and when they are needed without any manual intervention.
- Track and manage incidents providing regular updates to key stakeholders on status and progress. Following it up with PIR where required and managing the fix with the development team to prevent re-occurence.
Core Services Platform Support Engineer
Natwest Markets
Bishopsgate, London
2021.04 - 2022.10
- Level 2/3 support for users in analysing and resolving Risk and P&L issues and discrepancies for various stakeholders, such as Front Office, Middle Office, Finance, Market Risk & Treasury.
- Ensure that all Risk batches are processed and viewable within the defined SLA period.
- Owned the GCP migration between two main risk systems from a support perspective which included setting up multiple sessions with the development team and then transferring that knowledge to the rest of the support team via holding multiple training sessions.
- Created GCP confluence pages for the team demonstrating how to use GCP and the steps required to log in to virtual machines, monitor logs, start and stop processes, monitor stack driver alerts using GCP console.
- Built the complete operating model for the newly migrated GCP systems which have been viewed and approve by the application owners and are ready in place to close out any audit gaps.
- Pro-actively monitoring the applications, using Geneos, Splunk and Wily, keeping a close eye on capacity and making sure the housekeeping jobs are running.
- Support the Bank's extensive batch job processes to ensure all Risk batches complete smoothly causing no disruption to the Business.
- Provide on-call weekend support as well as performing application releases and changes into PROD/DR environments as and when required.
eTrading Support Analyst
Natwest Markets
Bishopsgate,London
2018.09 - 2021.04
- eTrading application support for the Front Office Fixed Income business during UK hours.
- The first point of contact for all Fixed Income Traders, Sales, Research and Middle Office queries related to FI electronic trading applications.
- Queries include amongst others dealing with booking, risk, pricing, quoting, P&L issues, setting up traders across various systems, liaising between traders and developers to improve the systems and investigating any malfunctions of the applications.
- Ran weekly governance meetings with the business and development leads, providing insights and updates on the latest Incidents, Changes, and ongoing problems as well as tracking application improvements.
- Worked closely with development teams on future applications and improvements.
- Liaised with development and several interfacing teams across the bank to help resolve business impacting issues.
- Assisted in creating a python tool that would automate our end of day tasks.
GBM Regulatory Trade Reporting Analyst
HSBC
Canary Wharf, London
2014.09 - 2018.09
- Provided 2nd and 3rd Line support to a Tier 0 service primarily built for real-time reporting of Global Banking & Markets (GB&M) trade information to external regulatory bodies.
- Supported and maintained large Oracle Coherence Clusters, Oracle Databases, Unix Platforms, Java based system, MQ Series, and in-house and vendor purchased systems used by the business and all other stakeholders.
- Worked within a POD of Engineers to deliver platform enhancements and decouple the monolithic components into smaller, independently deployable components.
- Ensured that all service requests and incidents impacting critical business lines are assessed and escalated quickly to ensure minimal business disruption and impact.
- Created Change Request records using Global Service Desk (GSD) from the creation of deployment plans to the presentation of business and technical changes to the Change Advisory Board.
- Created Runbooks with multiple dependencies for Daily, Weekly, and Monthly releases while making sure there is minimum risk and loss of availability.
- Assisted in creating an automated python script to run a baseline test before a new release which would allow a decision to be made on whether to approve or reject the release.
- Assigned as the on-call emergency for crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions.
Education
Bachelor of Science - Financial Computing
Brunel University London
Uxbridge 2011.09 - 2014.04
Skills
Monitoring Tools used:
Geneos, Grafana, Wily, Stack Driver, Kibana, Control-M, Autosys, Splunk, Kubernetes, Prometheus
Atlassian Tools used:
Jira, Confluence, Quality Centre, RTC, SNOW, CRISP
Tech Tools used:
Putty, Oracle SQL developer, Dbeaver, GitHub, Eclipse, Ansible, Jenkins, AWS, GCP
Certifications and Licenses
ITIL Foundation Certificate (09/2014)
PCEP – Certified Entry-Level Python Programmer (02-2023)
Timeline
Fixed Income Product Support EMEA Lead
Liquidnet
2024.07 - Current
Fixed Income Product Support Analyst
Liquidnet
2022.10 - 2024.07
Core Services Platform Support Engineer
Natwest Markets
2021.04 - 2022.10
eTrading Support Analyst
Natwest Markets
2018.09 - 2021.04
GBM Regulatory Trade Reporting Analyst
HSBC
2014.09 - 2018.09
Bachelor of Science - Financial Computing
Brunel University London
2011.09 - 2014.04