Highly analytical and detail-oriented professional with strong verbal and written communication skills, adept at tailoring messages to diverse audiences. I possess exceptional leadership qualities, including initiative, motivation, and sound decision-making. As well as the ability to mentor and guide students through personal, academic and emotional challenges, fostering resilience and confidence. Skilled in analysing complex problems and maintaining accuracy under pressure. Committed to continuous improvement and adapting to new situations with a positive attitude.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Science Technician
Ribbons & Reeves (Royal Docks Academy)
09.2024 - Current
Maintained health and safety standards in the laboratory. Ensured that equipment and chemicals are stored and handled safely, whilst adhering to COSHH (Control of Substances Hazardous to Health) regulations and other relevant guidelines.
Safely stored chemicals and other hazardous materials in line with regulations, ensuring they are clearly labelled and organized to avoid accidents or contamination.
Kept track of science department resources, including chemicals, equipment, and consumables, ensured that stock levels are sufficient. Including ordering new supplies wherever necessary and keeping records of inventory.
Ensured that all science equipment, such as microscopes, Bunsen burners, and glassware, are properly maintained and in good working condition. Conducted minor repairs wherever deemed necessary.
Assisted in the preparation of science experiments for smooth execution and facilitated student learning with hands-on demonstrations.
Graduate Teaching Assistant
Ribbons & Reeves
London, Tower Hamlets
09.2023 - 07.2024
Helped students explore concepts through challenging assignments and stimulating class discussions.
Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Delivered well-structured one-on-one support sessions to students with learning difficulties to improve test scores.
Mentored small groups of students, providing academic and pastoral support as appropriate. Built trust as well as focusing on the development of strong relationships.
Supported students facing various personal, academic, emotional and family challenges. Promoted and encouraged positive behaviour amongst students.
Monitored student behaviour, implemented rewards, sanctions and created an atmosphere where students felt motivated to succeed.
Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
Centurion Membership Manager
American Express, Travel & Lifestyle Services
11.2021 - 08.2022
Collaborating with a team of Membership Executives to understand the profile, preferences and history (travel and lifestyle) of each Card Member in the team portfolio
Understanding preferences of card members by analysing spending data and travel data to allow and give rise to opportunities to deliver curated experiences in the form of travel or lifestyle proposals
Building and maintaining strong relationships with Centurion cardholders. Serving as the primary point of contact for members, addressing their needs, concerns, and requests promptly.
Building and maintaining relationships with luxury brands, service providers, and partners. Negotiating exclusive deals, privileges, and partnerships for Centurion members. Collaborating with external partners to deliver exceptional experiences and benefits to members.
Managing membership accounts, including renewals, billing, and account updates.
Ensuring compliance with company policies and industry regulations.
Showing expertise and knowledge in Global Distribution Systems (GDS) known as Sabre to allow for reservation of airline seats, hotels and car rental services
Essential Banker
Barclays
10.2019 - 05.2020
Provided exceptional customer service to clients by addressing their banking needs, inquiries, and concerns promptly and professionally.
Managed customer accounts by performing various banking transactions, such as deposits, withdrawals, transfers, and payments. As well as monitoring account activities, identifying any discrepancies or issues and taking appropriate actions to resolve them.
Offered financial guidance and advice to customers, assisting them in making informed decisions regarding their personal banking needs. Provided information about different banking products and services, including loans, savings accounts, and investment options, to help customers achieve their financial goals.
Ensured adherence to regulatory requirements and internal policies to maintain a high level of compliance and risk management. Understood industry regulations, best practices and handled customer data and sensitive information securely and confidentially.
Education
Pharmacology (BSc) -
University Of Hertfordshire
09.2018 - 05.2021
A-Levels - Business, Biology, Chemistry
Caterham High School
09.2016 - 07.2018
GCSEs -
Loxford School Of Science And Technology
09.2010 - 07.2015
Skills
Strong verbal and written communication, being able to effectively communicate with all parties as well as tailoring communication styles to adapt to different audiences
Highly analytical, paying close attention to all details
The ability to adjust to new situations, working well under pressure, and handling challenges with a positive attitude
Experienced in mentoring and guiding students through personal and academic challenges, helping them build resilience and confidence
Ability to analyse and critique complex problems
Detail orientated, focusing on intricates to ensure accuracy in all work
Prowess in leadership, exhibiting leadership qualities such as taking initiative, motivating others, and making sound decisions
Children Assistant at Beckton Royal Docks- Beckton & Royal Docks Childrens CentreChildren Assistant at Beckton Royal Docks- Beckton & Royal Docks Childrens Centre