Aminullah Sakib
London
Summary
Results-driven Housekeeping Coordinator/Supervisor with over 3 years of experience in luxury hospitality and hotel operations within UK and international markets. Proven in leading teams, allocating workloads, and maintaining high standards of cleanliness, safety, and service in fast-paced environments. Strong expertise in staff training, quality assurance, health and safety compliance, and guest issue resolution, supported by clear communication and hands-on leadership that consistently delivers operational excellence and high guest satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Supervisor/Coordinator- Housekeeping (Pre Opening)
The Peninsula London
London
10.2023 - Current
- Supervised activities of workers and enforced safety regulations ensuring regulatory and legal compliance.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standards ensuring time management for team.
- Shortened training time for new hires by 7 days and set up mentoring relationships to streamline and quicken team delivery.
- Dealt with customer complaints and rectified product and service issues which resulted in written appreciation of housekeeping team.
Room Attendant (Pre Opening)
The Peninsula London
London
07.2023 - 10.2023
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Delivered extra linen and toiletries to meet guest needs.
- Followed health and safety standards governing correct use of chemicals.
Waiter
Park Plaza
London
05.2023 - 07.2024
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Assistant Manager - Housekeeping
The Hotel Green
Dhaka, Bangladesh
08.2021 - 01.2023
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
Education
NVQ Level 3 - Code of Conduct
Hongkong Shanghai Hotels, The Peninsula London
London 10.2023 - 11.2023
NVQ Level 2 - Health and Safety
Hongkong Shanghai Hotels, The Peninsula London
London 09.2023 - 11.2023
NVQ Level 3 - Cyber Security Awareness
Hongkong Shanghai Hotels, The Peninsula London
London 10.2023 - 11.2023
NVQ Level 3 - Anti Modern Slavery
Hongkong Shanghai Hotels, The Peninsula London
London 10.2023 - 11.2023
NVQ Level 2 - Legionnaire's Disease
Hongkong Shanghai Hotels, The Peninsula London
London 06.2024 - 07.2024
Skills
- Risk Assessments
- Attention to Detail
- Issue resolution
- Quality Control
- Quality Assurance
- Process Improvement
- Customer rapport
- Office 365 proficient
Timeline
NVQ Level 2 - Legionnaire's Disease
Hongkong Shanghai Hotels, The Peninsula London
06.2024 - 07.2024
Supervisor/Coordinator- Housekeeping (Pre Opening)
The Peninsula London
10.2023 - Current
NVQ Level 3 - Code of Conduct
Hongkong Shanghai Hotels, The Peninsula London
10.2023 - 11.2023
NVQ Level 3 - Cyber Security Awareness
Hongkong Shanghai Hotels, The Peninsula London
10.2023 - 11.2023
NVQ Level 3 - Anti Modern Slavery
Hongkong Shanghai Hotels, The Peninsula London
10.2023 - 11.2023
NVQ Level 2 - Health and Safety
Hongkong Shanghai Hotels, The Peninsula London
09.2023 - 11.2023
Room Attendant (Pre Opening)
The Peninsula London
07.2023 - 10.2023
Waiter
Park Plaza
05.2023 - 07.2024
Assistant Manager - Housekeeping
The Hotel Green
08.2021 - 01.2023