AHMNA HUSSAIN
Birmingham
Summary
Detail-oriented professional with expertise in operational coordination, schedule management, and stakeholder communication. Skilled in document management, case file organisation, and maintaining compliance with a focus on record accuracy. Proficient in Microsoft Office 365 and data systems, with a proven ability to multitask effectively in fast-paced environments. Dedicated to delivering exceptional customer service while ensuring seamless workflow and operational efficiency.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work history
Vehicle Off Road Administrator
Holman
Birmingham
2025.03 - 2026.04
- Assisted in coordinating vehicle repair schedules to ensure minimal operational disruption.
- Provided updates to internal teams and external stakeholders regarding fleet status.
- Arranged roadside assistance responses and maintained detailed documentation.
Founder & Events Experience Manager
Mocktalli
Birmingham
2024.07 - 2026.04
- Assisted in establishing and managing a mocktail events brand that enhances customer experiences.
- Coordinated logistics, stock management, and event operations for bookings.
- Facilitated customer communications and maintained planning documentation for events.
Health Care Programme Coordinator
Jaguar Land Rover (GMS Security Ltd)
Birmingham
2024.12 - 2025.03
- Assisted in coordinating scheduling and logistics for health programmes across multiple sites.
- Facilitated compliance documentation and programme records maintenance.
- Supported effective communication among staff, healthcare professionals, and management.
Fleet Support Advisor
RAC
2024.10 - 2024.12
- Assisted in coordinating breakdown recovery for large fleet clients.
- Kept case management records accurate and up to date.
- Liaised with drivers and recovery teams to quickly resolve operational issues.
Social Care Support Officer
Wolverhampton City Council
2024.04 - 2024.07
- Provided triage support for adult social care enquiries.
- Maintained case records and liaised with safeguarding teams.
Customer Support Specialist
BNP Paribas
2019.01 - 2024.03
- Supported vulnerable customers under FCA regulations.
- Managed complex cases and documentation with high attention to detail.
- Achieved consistent 100% quality assurance scores.
Education
MA - Terrorism, International Crime and Global Security
Coventry University
BA (Hons) - Sociology and Criminology
Coventry University
Skills
- Operational coordination and schedule management
- Stakeholder communication and customer service
- Document management and case file organization
- Multitasking in fast-paced environments
- Compliance awareness and record accuracy
- Microsoft Office 365 and data systems
Accomplishments
Promoted to Sergeant in RAF Air Cadets, recognising leadership ability, responsibility, and commitment
References
References available upon request.
Timeline
Vehicle Off Road Administrator
Holman
2025.03 - 2026.04
Health Care Programme Coordinator
Jaguar Land Rover (GMS Security Ltd)
2024.12 - 2025.03
Fleet Support Advisor
RAC
2024.10 - 2024.12
Founder & Events Experience Manager
Mocktalli
2024.07 - 2026.04
Social Care Support Officer
Wolverhampton City Council
2024.04 - 2024.07
Customer Support Specialist
BNP Paribas
2019.01 - 2024.03
MA - Terrorism, International Crime and Global Security
Coventry University
BA (Hons) - Sociology and Criminology
Coventry University