AHMNA HUSSAIN
Birmingham
Summary
Detail-oriented professional with expertise in operational coordination, schedule management, and stakeholder communication. Skilled in document management, case file organisation, and maintaining compliance with a focus on record accuracy. Proficient in Microsoft Office 365 and data systems, with a proven ability to multitask effectively in fast-paced environments. Dedicated to delivering exceptional customer service while ensuring seamless workflow and operational efficiency.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work history
Vehicle Off Road Administrator
Holman
Birmingham
03.2025 - 04.2026
- Assisted in coordinating vehicle repair schedules to ensure minimal operational disruption.
- Provided updates to internal teams and external stakeholders regarding fleet status.
- Arranged roadside assistance responses and maintained detailed documentation.
Founder & Events Experience Manager
Mocktalli
Birmingham
07.2024 - 04.2026
- Assisted in establishing and managing a mocktail events brand that enhances customer experiences.
- Coordinated logistics, stock management, and event operations for bookings.
- Facilitated customer communications and maintained planning documentation for events.
Health Care Programme Coordinator
Jaguar Land Rover (GMS Security Ltd)
Birmingham
12.2024 - 03.2025
- Assisted in coordinating scheduling and logistics for health programmes across multiple sites.
- Facilitated compliance documentation and programme records maintenance.
- Supported effective communication among staff, healthcare professionals, and management.
Fleet Support Advisor
RAC
10.2024 - 12.2024
- Assisted in coordinating breakdown recovery for large fleet clients.
- Kept case management records accurate and up to date.
- Liaised with drivers and recovery teams to quickly resolve operational issues.
Social Care Support Officer
Wolverhampton City Council
04.2024 - 07.2024
- Provided triage support for adult social care enquiries.
- Maintained case records and liaised with safeguarding teams.
Customer Support Specialist
BNP Paribas
01.2019 - 03.2024
- Supported vulnerable customers under FCA regulations.
- Managed complex cases and documentation with high attention to detail.
- Achieved consistent 100% quality assurance scores.
Education
MA - Terrorism, International Crime and Global Security
Coventry University
BA (Hons) - Sociology and Criminology
Coventry University
Skills
- Operational coordination and schedule management
- Stakeholder communication and customer service
- Document management and case file organization
- Multitasking in fast-paced environments
- Compliance awareness and record accuracy
- Microsoft Office 365 and data systems
Accomplishments
Promoted to Sergeant in RAF Air Cadets, recognising leadership ability, responsibility, and commitment
References
References available upon request.
Timeline
Vehicle Off Road Administrator
Holman
03.2025 - 04.2026
Health Care Programme Coordinator
Jaguar Land Rover (GMS Security Ltd)
12.2024 - 03.2025
Fleet Support Advisor
RAC
10.2024 - 12.2024
Founder & Events Experience Manager
Mocktalli
07.2024 - 04.2026
Social Care Support Officer
Wolverhampton City Council
04.2024 - 07.2024
Customer Support Specialist
BNP Paribas
01.2019 - 03.2024
MA - Terrorism, International Crime and Global Security
Coventry University
BA (Hons) - Sociology and Criminology
Coventry University