Ahmet Coskun
Account Manager
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
09.2021 - Current
- Undertaking a variety of trainings in ServiceNow Platform
Property Manager
Star Home London Ltd
07.2020 - 09.2021
- Managing 3 London Airbnb properties for a property management agency
- Responsible for renting the properties and managing social media accounts and communications with customers
- Utilising design software for creating marketing material for the properties
- Dealing with and responding to customer feedback.
Account Manager
Perceptum Education
03.2017 - 09.2019
- Responsible for managing client accounts for Perceptum Education products
- Developing long-term relationships with a portfolio of major clients
- Expanding relationships with existing customers by continuously proposing solutions that meet their objectives
- Providing solutions for Perceptum Education products via phone, email, live Skype chat support
- Generating new business with clients into long-lasting relationships
- Resolving issues and problems faced by customers and dealing with complaints.
- Educated clients on new products or services to increase customer engagement with brand.
Key Account Manager
Pearson
Istanbul
01.2013 - 12.2016
- Strategic B2B sales position, responsible for managing small to medium size accounts across Turkey valued at 2.6mil TL/year
- Providing advice and support for Pearson products face-to-face and email
- Expanding the relationships with existing clients by proposing solutions that meet their objectives
- Contribute to the development and implementation of local marketing strategies
- Producing projected sales forecasts on accounts
- Liaising with the sales and digital comms teams to ensure effective management of accounts
- Establishing costs with client
- Maintaining our commercial client database
- Provided 2000 course books to 10,000 readers to an assigned account
- The school chose to work with us because I proposed the solution of splitting the course into eight modules allowing the course to be delivered within the school’s timetable.
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Educational Consultant & Educational Technology Consultant
Cambridge University Press
Istanbul
08.2009 - 01.2013
- Supporting educational institutions, and in some cases parents and students, in solving problems that are education related
- I also advise schools on their methods of teaching and curriculum
- Working with clients to solve their problems by applying evidence-based educational models
- Training teachers on our educational products to ensure effective use with students
- Organising speakers to give workshops to teachers on areas requiring further development
- Ensuring compliance with the Turkish Ministry of Education guidelines
- Creating new teaching assessment strategies (assessments learning)
- Delivering seminars to families and students about the future of education
- Training & Education
- Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
Education
Bachelor of Arts - English Language Teaching
Anadolu University
Turkey 09.1992 - 07.1997
Skills
MS Excel - editing ranges, chart details and formatting graphs, filtering and sorting data, using AutoSum to add data, creating simple formulas, applying number formatsundefined
Accomplishments
- Personal Profile
- Educated to degree level with significant experience in sales management and consultancy
- This has given me strong skills in customer service and working with a broad range of stakeholders
- As part of the ServiceNow NextGen Professionals Program in collaboration with Hibdigital, I participated in a 10-week program (8 August - 13 October 2022)
- A strong foundation for ServiceNow is provided by this course, which consists of the following:- ServiceNow Fundamentals - Scripting in ServiceNow Fundamentals - ServiceNow Application Development Fundamentals - Introduction to Javascript, HTML and CSS, ITSM Fundamentals
- On-demand learning including:- Flow Designer - Mobile Development Fundamentals - Integration Hub - Predictive Intelligence - Virtual Agent - Performance Analytics - Mobile Development - CMDB and CSDM - Celonis Process Mining - Additional ServiceNow practical lab exercises- Final Week Implementation Project based on the real-world requirement
Cooking, Video Games, Charity Work
Turkish cuisine fan, pro Xbox gamer and I do charity work when I have time.
Timeline
09.2021 - Current
Property Manager
Star Home London Ltd
07.2020 - 09.2021
Account Manager
Perceptum Education
03.2017 - 09.2019
Key Account Manager
Pearson
01.2013 - 12.2016
Educational Consultant & Educational Technology Consultant
Cambridge University Press
08.2009 - 01.2013
Bachelor of Arts - English Language Teaching
Anadolu University
09.1992 - 07.1997
Similar Profiles
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA
Priscila TeixeiraPriscila Teixeira
Babysitter at NABabysitter at NA
Michael PepitoneMichael Pepitone
NA at Florida Highway Patrol, State TrooperNA at Florida Highway Patrol, State Trooper