Ahmet Coskun
Account Manager
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
09.2021 - Current
- Undertaking a variety of trainings in ServiceNow Platform
Property Manager
Star Home London Ltd
07.2020 - 09.2021
- Managing 3 London Airbnb properties for a property management agency
- Responsible for renting the properties and managing social media accounts and communications with customers
- Utilising design software for creating marketing material for the properties
- Dealing with and responding to customer feedback.
Account Manager
Perceptum Education
03.2017 - 09.2019
- Responsible for managing client accounts for Perceptum Education products
- Developing long-term relationships with a portfolio of major clients
- Expanding relationships with existing customers by continuously proposing solutions that meet their objectives
- Providing solutions for Perceptum Education products via phone, email, live Skype chat support
- Generating new business with clients into long-lasting relationships
- Resolving issues and problems faced by customers and dealing with complaints.
- Educated clients on new products or services to increase customer engagement with brand.
Key Account Manager
Pearson
Istanbul
01.2013 - 12.2016
- Strategic B2B sales position, responsible for managing small to medium size accounts across Turkey valued at 2.6mil TL/year
- Providing advice and support for Pearson products face-to-face and email
- Expanding the relationships with existing clients by proposing solutions that meet their objectives
- Contribute to the development and implementation of local marketing strategies
- Producing projected sales forecasts on accounts
- Liaising with the sales and digital comms teams to ensure effective management of accounts
- Establishing costs with client
- Maintaining our commercial client database
- Provided 2000 course books to 10,000 readers to an assigned account
- The school chose to work with us because I proposed the solution of splitting the course into eight modules allowing the course to be delivered within the school’s timetable.
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Educational Consultant & Educational Technology Consultant
Cambridge University Press
Istanbul
08.2009 - 01.2013
- Supporting educational institutions, and in some cases parents and students, in solving problems that are education related
- I also advise schools on their methods of teaching and curriculum
- Working with clients to solve their problems by applying evidence-based educational models
- Training teachers on our educational products to ensure effective use with students
- Organising speakers to give workshops to teachers on areas requiring further development
- Ensuring compliance with the Turkish Ministry of Education guidelines
- Creating new teaching assessment strategies (assessments learning)
- Delivering seminars to families and students about the future of education
- Training & Education
- Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
Education
Bachelor of Arts - English Language Teaching
Anadolu University
Turkey 09.1992 - 07.1997
Skills
MS Excel - editing ranges, chart details and formatting graphs, filtering and sorting data, using AutoSum to add data, creating simple formulas, applying number formatsAccount management skillsDeveloping and maintaining relationships with clients/generating new businessProducing reports and collating statistics for measuring and evidencing product efficacyAdditional languages – Turkish (fluent)Using Canva, Ps Express, Word Swag, After Light to design social media posts
Strategic planning
Business process mapping
Data analysis
Accomplishments
- Personal Profile
- Educated to degree level with significant experience in sales management and consultancy
- This has given me strong skills in customer service and working with a broad range of stakeholders
- As part of the ServiceNow NextGen Professionals Program in collaboration with Hibdigital, I participated in a 10-week program (8 August - 13 October 2022)
- A strong foundation for ServiceNow is provided by this course, which consists of the following:- ServiceNow Fundamentals - Scripting in ServiceNow Fundamentals - ServiceNow Application Development Fundamentals - Introduction to Javascript, HTML and CSS, ITSM Fundamentals
- On-demand learning including:- Flow Designer - Mobile Development Fundamentals - Integration Hub - Predictive Intelligence - Virtual Agent - Performance Analytics - Mobile Development - CMDB and CSDM - Celonis Process Mining - Additional ServiceNow practical lab exercises- Final Week Implementation Project based on the real-world requirement
Cooking, Video Games, Charity Work
Turkish cuisine fan, pro Xbox gamer and I do charity work when I have time.
Timeline
09.2021 - Current
Property Manager
Star Home London Ltd
07.2020 - 09.2021
Account Manager
Perceptum Education
03.2017 - 09.2019
Key Account Manager
Pearson
01.2013 - 12.2016
Educational Consultant & Educational Technology Consultant
Cambridge University Press
08.2009 - 01.2013
Bachelor of Arts - English Language Teaching
Anadolu University
09.1992 - 07.1997