Ahmed Shereef
Crawley,United Kingdom
Summary
Passionate Technology lead with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Technical lead
Infosys
London, United Kingdom
06.2021 - Current
- Provide technical guidance and support to team members, helping them solve complex problems and overcome technical challenges.
- Develop a deep understanding of our products or services, including their features, functionality, and technical requirements, to provide accurate and comprehensive support.
- Create and maintain technical documentation, knowledge base articles, and troubleshooting guides to assist customers in resolving common issues independently.
- Identify and document application related bugs and issues identified by alerts, working closely with development teams to prioritise and resolve them in a timely manner.
- Creating and executing effective GoLang Scripts for Data Remediation.
- Responsible for overseeing incident resolution, change implementation, and problem analysis to ensure IT service continuity and improvement.
Education
Certificate of Higher Education - Bio-Mathematics
RVG HIGHER SECONDARY SCHOOL
INDIA 06.2001 - 04.2003
Bachelor of Science - Chemistry
GOVT ARTS COLLEGE
India 07.2003 - 05.2006
Master of Computer Application - Computer applications
SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY
COIMBATORE 06.2006 - 06.2009
Skills
- Application support
- Technical issues analysis
- Technical documents comprehension
- Problem-solving
- Functional requirements understanding
IT SKILLS
- Splunk
- DBMS
- Service now
- Mainframe - COBOL, DB2 SQL
- DB2 Stored Procedure
- GoLang
Languages
English
Master or proficient
C2
Accomplishments
- Documented resolution steps for every unique issues and contributed to knowledge repository creation
- Expertise in creating dashboards, Alerts and Reports in Splunk
- Good at handling incidents on adherence to service level agreements
- Excellent at troubleshooting real time production issues
- Excellent in production Data center traffic failover and performing end to end DR activities
- Expertise in building mainframe DB2 stored procedures
Timeline
Technical lead
Infosys
06.2021 - Current
Master of Computer Application - Computer applications
SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY
06.2006 - 06.2009
Bachelor of Science - Chemistry
GOVT ARTS COLLEGE
07.2003 - 05.2006
Certificate of Higher Education - Bio-Mathematics
RVG HIGHER SECONDARY SCHOOL
06.2001 - 04.2003
Similar Profiles
CHETAN SONAWANECHETAN SONAWANE
Lead Technical Consultant at InfosysLead Technical Consultant at Infosys
Ved ShuklaVed Shukla
Senior System Engineer at InfosysSenior System Engineer at Infosys
ASMITA KULKARNIASMITA KULKARNI
Consultant at InfosysConsultant at Infosys
Madhugeetha AkkisettyMadhugeetha Akkisetty
Production Support Lead at InfosysProduction Support Lead at Infosys
Mitesh PatelMitesh Patel
Team Member at StarbucksTeam Member at Starbucks