AHMED M HASSAN
Hassan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Highly-motivated Sales Representative with a reputation for meeting and exceeding sales goals. Offering 8 years of retail industry experience and an aptitude for training and mentorship.
Results-oriented manager was successful in motivating employees and making proactive business plans.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customised solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work history
CUSTOMER RELATIONS TEAM LEADER/ FULFILMENT MANAGER
IKEA
10.2014 - Current
- To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers
- This is achieved by working in partnership with our customers and other store functions to:
- Secure an easy buying process from home to home, and
- Understand and match customers' needs and expectations now and in the future
- The aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile
- Every customer counts
- I ensure:
- Our department is fast and efficient for our customers' and cost-effective for the IKEA store
- Customer issues are handled in a reliable, efficient, accurate and friendly way
- Co-workers are supported in their daily work
- My aim is to create a positive experience for our customers, so they will want to return and shop with us again
- I use the IKEA tools and expertise of my colleagues to support the store in achieving this.
SIPI CARE - MANAGER
07.2010 - Current
- Collaborating with patients, families, friends, and social supports in developing treatment plans
- Identifying and recruiting high-quality healthcare providers
- Interacting with healthcare providers to facilitate patient's treatments
- Ensuring patients' treatment requirements are met
- I ensure and I am responsible for:
- Coordinating medical treatment, including administering assessments, developing care plans, carrying out prudent risk assessment for all new patients
- Relationship building with patients and team - both office staff as well as all careers
- Connecting patients with social and community support systems for continuation of care.
Education
PRESENT -
Hons - Accounting and Finance
LSB/ Arden University,
08.2021 -
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Wembley High School
Skills
- Self-reliant and motivated with a proven ability to work as part of a larger team
- Scheduling understanding
- Excel proficiency
- Ability to prioritise and organise work to make efficient use of the time available
- Ability to read and understand written English Good analytical skills
- Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
- Effective communication skills with the ability to adjust the style of communication to get the message across to the receiver
- Confident decision-maker with common sense and attention to detail
Interests
ACTIVITIES , I take keen interest in many sports such as basketball, football and running. I was a member of Thames Athletics Club for 2 years. I always try to stretch my abilities and look forward to new challenges.
Languages
English
Native
Norwegian
Beginner
Timeline
Hons - Accounting and Finance
LSB/ Arden University,
08.2021 -
CUSTOMER RELATIONS TEAM LEADER/ FULFILMENT MANAGER
IKEA
10.2014 - Current
SIPI CARE - MANAGER
07.2010 - Current
PRESENT -
undefined
Wembley High School
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