Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Subahi

Newcastle Upon Tyne,Tyne And Wear

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer service professional seeking a management role. Skilled in training staff and establishing a rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Fully fluent in Arabic and English languages

Seasoned professional focused on bridging cultural and communication gaps through Arabic translation. Skilled in interpreting written and verbal communication, promise to foster seamless international relations for companies with Arabic-speaking clients. Unique understanding of cultural nuances ensures accurate and respectful translation services.

Overview

7
7
years of professional experience

Work History

Facility and community management specialist

JLL/ Concentrix
Newcastle upon Tyne
11.2023 - Current
  • Coordinated with various departments for smooth operations of facilities services.
  • Verified contractors and suppliers deliver cost-effective, high-quality services per contractual terms.
  • Monitored health and safety measures for guaranteed compliance.
  • Streamlined operational procedures by implementing efficient workflows and processes.
  • Planned and executed technical support initiatives, proactively managing workload to meet goals.
  • Conducted periodic performance reviews for direct reports.
  • Facilitated communication between management and staff, fostering a collaborative work environment.
  • Produced management reports outlining important facility statistics.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Managed maintenance schedules for all facilities equipment; extended their lifespan significantly.
  • Trained new hires on company policies and procedures, ensuring consistent delivery of community management objectives.

Arabic translator

HSBC UK
NEWCASTLE UPON TYNE
08.2019 - Current
  • Supported international conferences as a reliable translator and interpreter, ensuring smooth proceedings.
  • Established strong client relationships with effective and timely translations.
  • Met ethical standards through compliance with [Type] regulations.
  • Demonstrated cultural awareness for enhanced translation understanding and accuracy.
  • Kept text and subtitle translations culturally appropriate to various audiences.
  • Proofread translated texts to meet interpretation quality standards.
  • Led training sessions on basic Arabic phrases to improve team's cross-cultural communication skills, fostering inclusivity and diversity within workplace.
  • Improved cultural understanding by translating Arabic documents into English.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Improved efficiency and productivity by acquiring new skills.

Customer Service

Sitel UKVI
Newcastle Upon Tyne, Tyne And Wear
02.2018 - 08.2019

logged applicants information to the home office for updates on immigration applications

  • gave general advise on visa and settlement applications using the gov.uk website
  • trained and amanged newly hired agents
  • used a multiple system to listen to calls for call marking, quality analysis, and feedback
  • managed a high volume of inbound calls
  • supervised members of the team
  • gave employers advise on right to work documents for potential new employers
  • solved customer queries with
  • diffused volatile customer

Education

HND - Business management

Swansea Metroplitan University
Swansea

Skills

  • Adheres to customer service procedures
  • Skilled in call centre operations
  • Strong problem solving aptitude
  • Completed telephone training seminar
  • Exceptional workflow managementy
  • Call centre metrics decoding aptitude
  • Multi-line phone operation proficiency
  • Knowledge of local health and safety laws
  • Quick learner
  • Training development aptitude
  • Creative problem solver
  • MS Windows proficient
  • Multi-line phone talent
  • Quality assurance
  • Team building
  • Skilled negotiator

Timeline

Facility and community management specialist

JLL/ Concentrix
11.2023 - Current

Arabic translator

HSBC UK
08.2019 - Current

Customer Service

Sitel UKVI
02.2018 - 08.2019

HND - Business management

Swansea Metroplitan University
Ahmed Subahi