Summary
Overview
Work history
Education
Skills
Certification
References
Languages
Timeline
Generic

Ahmed Soukarie

London

Summary

Dedicated and adaptable professional with a degree in Business Management and proven experience in security, customer service, and team leadership. Skilled in handling high-pressure situations, managing incidents, and delivering exceptional service in fast-paced environments. Known for a strong sense of responsibility, clear communication, and the ability to lead by example. Certified in First Aid, SIA Door Supervision, and emergency response protocols, with a consistent track record of maintaining safety, efficiency, and professionalism on site.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Westfield London Security Officer

Mitie Security
London
11.2023 - 08.2025
  • Conducted evictions of offenders while warning individuals about rule violations.
  • Composed comprehensive reports on theft, property damage, and unusual occurrences.
  • Oversaw alarm systems for safety alerts, responding promptly to emergencies.
  • Executed loss prevention initiatives and addressed shoplifting incidents for retail clients.
  • Liaised with emergency services during crisis situations to deliver effective responses.
  • Responded to various incidents, including conflicts and first aid scenarios like cardiac arrests.
  • Handled head office tasks, managing communications and visitor registrations.
  • Led a team of security officers, fostering professionalism and dedication towards duty.
  • Evaluated existing protocols and suggested improvements, leading to fortified safety measures.
  • Trained new hires on organisational policies ensuring compliance with set standards.

Customer Advisor/Senior Sales Advisor

EE, Westfield London
London
09.2021 - 11.2023
  • Enhanced store success through outstanding customer service and proactive engagement.
  • Managed client appointments effectively while ensuring timely follow-ups were conducted.
  • Provided accurate information in response to client inquiries, resolving issues promptly.
  • Streamlined email communication processes, leading to quick resolutions of concerns.
  • Built strong client relationships through personalised one-on-one meetings.
  • Kept informed about current products, services, promotions, and competitive landscape.
  • Served as acting manager at another franchise location for three weeks, ensuring operational continuity.

Education

Business Management - Human Resources Management

Middlesex University
London
09/2019 - 06/2022

Access To HE Diploma (Business Studies) - Level 3

Richmond and Hillcroft Adult Community College
London
10/2018 - 07/2019

GCSEs -

Phoenix High School
London
09/2011 - 05/2015

Skills

  • Effective communication
  • Team Leadership
  • Goal orientation
  • Strong work ethic
  • Team collaboration
  • Emergency response
  • Organisational skills
  • Ability to perform under pressure
  • Punctuality
  • Microsoft Office proficiency
  • First aid training
  • Report writing
  • Conflict resolution
  • Client relationship building

Certification

Terror Threat Awareness (ACT)

Level 3 First Aid

JESIP Awareness (Joint Emergency Services Interoperability Programme)

ZSA Suicide Awareness

SIA Door Supervisor License

References

References available upon request.

Languages

English
Native
Arabic
Native

Timeline

Westfield London Security Officer

Mitie Security
11.2023 - 08.2025

Customer Advisor/Senior Sales Advisor

EE, Westfield London
09.2021 - 11.2023

Business Management - Human Resources Management

Middlesex University
09/2019 - 06/2022

Access To HE Diploma (Business Studies) - Level 3

Richmond and Hillcroft Adult Community College
10/2018 - 07/2019

GCSEs -

Phoenix High School
09/2011 - 05/2015

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Ahmed Soukarie