Ahmed Shah
London
Summary
Achieved top performer status at Astraza Limited by leveraging sales expertise and exceptional interpersonal communication skills, leading to significant market expansion and enhanced customer relationships. Excelled in strategic planning and business development, consistently exceeding sales quotas and fostering customer loyalty through effective dispute resolution and service delivery.
Overview
13
13
years of professional experience
Work History
Sales Representative
Astraza Limited
05.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Manager
Herts Cars
09.2020 - 02.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Topshop Topman
07.2018 - 10.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Representative
Topshop Topman
08.2014 - 07.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
Vodafone
01.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
English Level 2
London South East Colleges
08.2023
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Strategic Planning
- Business Development
Timeline
Sales Representative
Astraza Limited
05.2024 - Current
Manager
Herts Cars
09.2020 - 02.2023
Manager
Topshop Topman
07.2018 - 10.2020
Sales Representative
Topshop Topman
08.2014 - 07.2018
Customer Service Representative
Vodafone
01.2012 - 06.2014
English Level 2
London South East Colleges
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