Ahmed Salman

• Ensured Stable Connectivity
• System Operations, such as Scheduling, Data Backup, Storage, and Retrievals (GitHub, Bitbucket), Software Installations and Upgrades, Resolving Compatibility Issues.
• Installed, configured and supported local area network (LAN) and Internet system on day-to-day basis.
• Performed configurations on Cisco Catalyst Switches (x series, 3650 series), D Link Switches, Linksys Switches, Access Points
• Configured Windows Server, DMZ zones, Traffic and Bandwidth, ISP Connections, IP Address and URL Groups, HTTP and FTP Policies, DHCP and DNS server, User Logins, Active Hosts, Active Connections, Logs, System Health, IP Assignment, Proxy Servers, Network Defense
• FortiGate 60F configuration, Configuration of VPN servers and VLANS
• Established interest in Offensive Security, learnt about tools such as Wireshark, Burpsuite, Nmap, OWASP, Metasploit and various Rapid7 tools for vulnerability assessment.

Royaah Services is an IT solutions providing company based in Kuala Lumpur, Malaysia. I worked as a part of their remote support team to design networks and offer technical support to their clients.

• Provided remote support to end users, e.g. Software Installation and Upgrading Applications, Diagnosing Technical Issues, Evaluating Workstations' performance, Troubleshooting Windows Servers and Citrix Servers.
• Managed time efficiently in order to complete all tasks within deadlines
• Troubleshooted Connectivity Issues (Active Directory, DHCP, DNS, VPN, Wireless//Ethernet, Outlook), Powershell Scripting.
• Created Active Directory, Exchange and BES users.
• Managed Cisco ASA and Fortinet Firewall Frameworks.
• Designed Networks remotely to highlight subnetting, routing and switching models, connectivity maintenance, security configuration (Firewall), traffic and bandwidth control via policies etc, for deployment projects.
• Managed documented worklogs everyday, escalated calls to Technical Team if L1 solution found insufficient.