Ahmed Raza
Hull
Summary
Qualified Master's Graduate with an extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
7
7
years of professional experience
Work History
Restaurant Assistant
The Oligarch
Milton Keynes, United Kingdom
10.2023 - 07.2024
- Efficiently resolved customer queries to deliver a quality dining experience
- Maintained up-to-date working knowledge of menu items for accurate customer assistance
- Coordinated with colleagues to pass information and customer orders seamlessly between teams
- Worked with an adaptable and flexible approach, taking on challenges with a positive attitude
- Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards
- Kept all utensils, dishes and glasses clean and ready for customer use
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria
- Maintained cleanliness and organisation of kitchen stations and storage areas
- Stored food according to safety procedures, protecting from spoilage and preventing waste
- Removed waste and inadequate food items regularly to keep work spaces neat and clean
- Helped kitchen team prioritise and complete high-volume orders in busy restaurant environment
- Cross-trained in table service to support FOH team and maintain consistent staff availability
Night Duty Manager
Welcome Break
Milton Keynes, United Kingdom
03.2023 - 09.2024
- Liaised with other managers to arrange and coordinate customer relocations to alternative facilities for smooth relocation process
- Worked with vendors to source and replenish supplies, keeping operations running smoothly
- Handled thorough internal and external surveillance, patrolling grounds and closely monitoring CCTV to detect incidents
- Informed staff of nightly activities and group and VIP arrivals to initiate preparations for seamless guest reception and check-in
- Promptly reported suspicious behaviour to relevant authorities to maintain establishment safety and security
- Readied necessary handover documentation for morning staff, maintaining smooth-running business operations
- Produced and processed end-of-day reports, providing insight into establishment's operations for thorough, reliable company reference
- Met with department heads to discuss concerns and issues affecting employee morale and productivity to maintain establishment's service delivery standards
- Audited night operations, identified emerging issues and directed staff to resolve identified problems for seamless guest experience
- Guaranteed staff's fire safety knowledge remained up-to-date through training, smoothly handling evacuation procedures during emergencies
- Coordinated incoming deliveries, receiving and processing quickly and accurately for minimal disruption
Crew Member
Starbucks Coffee
Milton Keynes, United Kingdom
03.2023 - 09.2023
- Part of the team responsible for delivering quality service in a fast-paced environment
- Easily adapted in working dependent upon a team
- Provided high-level customer service by going the extra mile to identify and cater to customer needs
- Processed high volume of customer orders daily using Point Of Sale (POS) software
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests
- Operated and maintained various assorted machines
Digital Marketing Manager
MA TechnoTronics
Lahore, Pakistan
03.2021 - 09.2022
- Identified partnership opportunities with key influencers to raise brand profile and awareness
- Produced detailed performance reports, analysing outcomes to consistently aid future marketing strategy
- Deployed high-performing digital marketing campaigns, growing brand sales and awareness
- Used exceptional communication and relationship-building skills to network effectively and productively
- Collaborated effectively with marketing teams to deliver robust marketing strategy across various projects
- Monitored social media trends to remain ahead of competitor activity and deliver what consumers want
- Demonstrated outstanding working knowledge of PPC, CRO, SEO and SEM techniques for complete marketing coverage
- Closely monitored campaign performance, adapting, innovating and optimising current marketing methods
- Created and delivered campaigns in line with targeted marketing strategy, ensuring first-class quality standards across all platforms
- Measured digital marketing and demand-generation programmes to support sales top-line growth
- Empowered marketing team to deliver best-in-class creative campaign development and brand engagement
- Maintained outstanding customer relationships by providing excellent support and resolving issues promptly and effectively
- Defined clear metrics to measure impact and track progress of ongoing and newly launched campaigns
SEO Analyst - Digital Marketing
Techlogix
Lahore, Pakistan
11.2020 - 03.2021
- Identified problems and made improvement recommendations by analyzing website traffic patterns
- Carried out keyword research to determine high-traffic potential
- Juggled multiple projects simultaneously, adjusting priorities by urgency to meet deadlines
- Consulted with clients on SEO, website optimizations, and on-page content recommendations tailored to business goals
- Compiled comprehensive reports to inform clients on website traffic and analytics
- Improved search engine rankings by designing and implementing onsite and offsite tactics
- Increased inbound links and improved website authority through link building campaigns
- Edited content to align with brand and exhibit expertise, authority and trust to uphold quality standards
- Developed strategies to improve user engagement and reach on social media platforms
- Worked with development and content management team to advise and review HTML markup, site structure and taxonomy
- Researched competitor websites, identifying opportunities to improve client website performance
Food and Beverage Assistant Manager
Millennium Hotel
Islamabad, Pakistan
09.2019 - 08.2020
- Checked on patrons regularly and acted on requests when required to maintain satisfaction
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals
- Conducted regular inspections on kitchen equipment, machines and tools to confirm hygiene levels, safety and efficiency
- Supervised kitchen activities to enforce timely preparation and delivery of food and maintenance of high quality and hygienic standards
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues
- Identified training needs and and organised trainings to bridge employee skill gaps
- Evaluated basic operating procedures to verify compliance with local and national regulations for hospitality industry
- Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards
- Assisted in waiter hiring, interviewing, selecting and onboarding recruits to build team of high-performing individuals
- Remained calm during emergency situations or peak hours to serve as role model of best practice to hotel staff
- Solicited feedback from guests concerning service of food and beverage offerings and to identify weak areas and make improvements
- Enforced high standards of health and safety to reduce risks of injuries and accidents
- Worked with directors to come up with marketing campaigns to meet sales targets
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required
Restaurant Supervisor
Hotel Margala
Islamabad, Pakistan
04.2018 - 08.2019
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Guaranteed compliance with food safety procedures and quality control guidelines
- Established positive relationships with guests and employees, creating positive, energetic environment
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Supported Restaurant Manager in negotiations with suppliers
- Maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions
Management Trainee
Hotel Margala
Islamabad, Pakistan
02.2018 - 04.2018
- Coordinated multiple rotas and provided cover for emergencies and short-term staff absences
- Worked on individual business projects, becoming adept at applying problem-solving skills to overcome challenges and meet deadlines
- Developed technical management knowledge in practical environment using theories already studied
- Received hands-on experience in sales, marketing and account management operations
- Gained knowledge on mentoring, training and managing own staff by shadowing senior staff
- Shadowed daily activities of office staff to gain understanding of scope of work
- Supported meetings by preparing materials, setting up spaces and taking notes
- Filed physical and digital copies of important documents to maintain accurate and consistent records
- Executed administrative tasks under managerial supervision to optimise workflow
- Sat in on meetings, hearings and conferences to document activities
- Connected with professionals in outside offices and distant locations to coordinate work
Education
Master in Hospitality and Tourism Management - Hospitality
Coventry University London
London, ENG01.2024
Graduate Diploma in Hospitality and Tourism Management - Hospitality Management
Ambassador School of Tourism and Hotel Management (ASTHM)
01.2020
Faculty of Sciences - Biology, Physics
Superior College
01.2017
Advance Level (As level) - Biology, Chemistry
Beacon House Margalla Campus
01.2015
Ordinary Level (O levels) - Biology, Chemistry
Beacon House School System
01.2013
Skills
- Property Management
- Team Building
- Training & Recruiting
- Problem-Solving
- Administration Skills
- Ability to work with others
- Patient
- Excellent Communication skills
- Food hygiene understanding
- Multitasking
- Efficient and proactive
- Staff mentoring
- Systems and automation applications
Volunteer Experience
Helper, St. Josephs Hospice, 2018, 2019, Rawalpindi, PB, Pakistan, Feeding the elderly, Helping in setting bedrooms, Donating, Escorting guests and donors, Fawad Aslam, General Manager, +92 3331200157
Hobbies and Interests
- Reading
- Traveling
- Meeting new people
- Exploring
- Hiking
- Camping
- Cooking
- Snooker
- Shopping
Awards
- Outstanding Customer Service, 12/2018, Award presented for exceptional customer service By Team Margalla
- Excellent Service, 12/2019, Awarded for excellent work and dedication By Team Margalla
- Digital Media Marketeer & Content Creator, 12/2020, Awarded for creating high-quality Content and delivering the best marketing plans
- Best SEO Practices, 12/2021, Awarded for exceptional
Timeline
Restaurant Assistant
The Oligarch
10.2023 - 07.2024
Night Duty Manager
Welcome Break
03.2023 - 09.2024
Crew Member
Starbucks Coffee
03.2023 - 09.2023
Digital Marketing Manager
MA TechnoTronics
03.2021 - 09.2022
SEO Analyst - Digital Marketing
Techlogix
11.2020 - 03.2021
Food and Beverage Assistant Manager
Millennium Hotel
09.2019 - 08.2020
Restaurant Supervisor
Hotel Margala
04.2018 - 08.2019
Management Trainee
Hotel Margala
02.2018 - 04.2018
Graduate Diploma in Hospitality and Tourism Management - Hospitality Management
Ambassador School of Tourism and Hotel Management (ASTHM)
Faculty of Sciences - Biology, Physics
Superior College
Advance Level (As level) - Biology, Chemistry
Beacon House Margalla Campus
Ordinary Level (O levels) - Biology, Chemistry
Beacon House School System
Master in Hospitality and Tourism Management - Hospitality
Coventry University London