Ahmed Raifu

Banbury

Summary

Operations and Administrative Support professional with 6+ years of experience in operations coordination, data entry, and CRM management. Proven track record in organizing digital records, managing confidential documentation, and supporting cross-functional teams. Expertise in remote administrative workflows and enhancing business efficiency. Consistently delivers high-quality client service and process improvements.

Overview

year of professional experience

Certification

Work history

Operations Support Analyst

Datamellon UK

Banbury, Oxfordshire

05.2024 - Current

Maintained operational records, backlog tracking sheets, and project documentation across cloud platforms.
Coordinated internal communication between development, client, and delivery teams.
Captured and structured business and technical requirements through meetings, forms, and collaborative tools.
Managed and updated SharePoint folders and team dashboards for easy document access.
Entered and validated project data into CRM systems and internal databases.
Organised virtual team meetings, created agendas, and documented action points
Developed robust data management strategies that bolstered information security.
Interpreted operational reports, leading to informed decision-making.

Education

Master of Science - Management

Nottingham Trent University

Nottingham

09.2023 -

Skills

ITIL foundation certified
Microsoft office suite proficiency
Inventory control techniques
Knowledge of cloud technologies
Proficient in CRM software

Remote support tools
Operating systems expertise
Business intelligence tools
Interpersonal communication
Health and Safety Compliance