AHMED OLADAPO
Aberdeen
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Arise Virtual Solutions
Leeds
11.2022 - Current
- Processed and issued product orders and service upgrades for customers
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Assisted customers with product-related questions, feedback and complaints
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Upheld privacy and security requirements established by national legislation.
Administrative Secretary
Quantum Travels
08.2019 - 03.2022
- Lagos State
- Performed administrative tasks, document management and report development for inter-departmental use
- Trained and helped less experienced clerical staff manage workloads and assignments, facilitating fulfilment of organisational objectives
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
- Organised and stored hardcopy files
- Coordinated communications between IT departments and booking department to schedule meetings and keep company informed on critical matters
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff
- Safeguarded sensitive and confidential data in compliance with security best practices.
Administrative Assistant
National Bureau of Statistics
07.2017 - 08.2019
- Ogun State
- Answered phones and performed clerical office functions to address NBS queries, concerns and issues, escalating complaints to the Deputy director
- Received and responded to high-volume correspondence via email and live chat
- Managed information on NBS databases for different organisational activities to track history and safeguard accurate information
- Performed administrative tasks, document management and report development for inter-departmental use
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Booked and coordinated equipment maintenance to meet operational needs
- Coordinated communications between various departments in Ministry of Finance to schedule meetings and keep company informed on critical matters.
Education
Master of Science - Cyber Security
M.Sc Graduate - Statistics
Bachelor of Science - Statistics
08.2013 - 07.2017
Skills
Invoice preparation and managementundefined
Accomplishments
- Built and nurtured key client relationships to grow profit by 10%
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs
- Coordinated special public and private events
- CERTIFICATIONS
- Google Digital Garage
- Google certified
Certification
ACE - Adobe Certified Expert, Photoshop
Timeline
Customer Service Representative - Arise Virtual Solutions
11.2022 - Current
Administrative Secretary - Quantum Travels
08.2019 - 03.2022
Administrative Assistant - National Bureau of Statistics
07.2017 - 08.2019
Federal University of Agricultural - Bachelor of Science, Statistics
08.2013 - 07.2017
Robert Gordon University - Master of Science, Cyber Security
FUNAAB - M.Sc Graduate, Statistics
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