Ahmed Nasif
London,Tower Hamlets
Summary
Professional Receptionist with strong communication and organizational skills. Experienced in managing guest services, handling reservations, and resolving issues with a positive attitude. Creates a warm and welcoming atmosphere in every interaction, ensuring guests feel valued and comfortable. Adaptable, reliable, and committed to enhancing guest satisfaction while supporting efficient daily operations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn
Camden Town, London
03.2025 - 07.2026
- Welcomed guests and completed efficient check-in and check-out procedures while delivering friendly and professional customer service.
- Managed reservations and updated guest information accurately using IHG Merlin and Opera PMS.
- Processed payments, invoices, refunds, and billing enquiries using cash, credit, and debit card payment systems.
- Responded promptly to guest enquiries and resolved complaints professionally, escalating issues where necessary.
- Coordinated with housekeeping, reservations, finance, and food & beverage teams to ensure a smooth guest experience.
- Answered telephone calls, emails, and online booking enquiries through Booking.com and Expedia.
- Maintained a clean, organised, and welcoming reception area at all times.
- Prepared shift handovers to ensure effective communication between reception teams.
Receptionist
The Ivy Collection
Soho , London
02.2024 - 01.2025
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Carried out basic day-to-day administrative tasks to support staff needs.
Education
Bachelors - Software engineering
De Monfort University of Leicester
Leicester 2021 - 2024
Skills
- Microsoft Office (Word, Excel, Outlook)
- Opera PMS
- Customer Service
- Telephone etiquette
- Cash Handling
- Complaint Resolution
- Administrative Support
- Communication
- Multitasking
- Teamwork
- Time Management
- Attention to Detail
- Problem Solving
Timeline
Front Desk Receptionist
Holiday Inn
03.2025 - 07.2026
Receptionist
The Ivy Collection
02.2024 - 01.2025
Bachelors - Software engineering
De Monfort University of Leicester
2021 - 2024