AHMED KAROLIA
BLACKBURN,LANCASHIRE
Summary
Driven Inside Sales Executive with knack for building strong client relationships and closing deals. Excel at understanding customer needs and delivering tailored solutions. Increased sales revenue through strategic planning and exceptional communication skills, consistently exceeding targets.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work history
Inside sales executive
BRSK
2022.02 - Current
- Implemented upselling techniques during customer interactions, generating additional revenue for broadband.
- Cultivated rapport with customers through regular follow-up calls, increasing brand loyalty.
- Strengthened customer relationships by delivering excellent service during sales calls.
- Meeting and exceeding monthly sales targets and performance metrics.
- Handling inbound inquiries and generating outbound leads to build a robust sales pipeline
- Results-oriented, confident in handling objections, and able to work in a high-energy environment
Collection and Delivery Driver
DPD
Preston
2017.11 - 2026.02
- Responsible for transporting goods to commercial and domestic addresses.
- Planning routes based on road and traffic conditions, maintaining communication with shift managers in order to make deliveries more efficient.
- Ensured safety by regular vehicle inspections and maintenance.
Credit Controller
Chubb Fire and Security Ltd
Blackburn
2017.02 - 2017.10
- Collaborated with Credit Control team, managing all aspects of credit control to enhance overall productivity.
- Chased debt for a selected group of customers, maintaining debts at a minimum level.
- Prepared overdue debts for potential legal action, ensuring compliance with relevant regulations.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Conducted regular account reviews to maintain accurate records.
Sales and Business Development Officer
Lance Mason Solicitors
Blackburn
2014.01 - 2017.02
- Tailored pitches and proposals to bespoke client needs, increasing engagement and securing new claims.
- Building relationship with external Claims management company in regards to bringing in potential personal injury claims.
- Working closely with Fee earners and solicitors to ensure the quality of the work is as business standard and SRA compliant.
- Using MS Excel in regards to Account management which entails Invoicing clients and data capture.
Outbound Sales Advisor
Effectus Claims
Blackburn
2013.09 - 2013.12
- Liaised directly with potential clients to identify and generate qualified personal injury claims.
- Achieved targets to support personal and team success.
- Promoted to Lance Mason Solicitors due to strong communication and interpersonal skills.
- Utilised persuasive communication skills to secure new business opportunities.
- Achieved daily performance targets, aiding department progression towards sales goals.
Outbound Sales Advisor/Confirmer
Claims Direct UK
Blackburn
2011.09 - 2013.03
- Communicated with customers via telephone to identify potential industrial deafness claims.
- Prepared client instructions for medical appointments to ensure clarity and understanding.
- Maintained high level of product knowledge for effective sales pitches.
- Prioritised tasks effectively for efficient work performance and productivity enhancement.
Customer Service Advisor
TV Licencing
Darwen
2006.02 - 2011.08
- Providing support, help and advice to customers in regards to their TV License.
- Achieved KPIs through focused effort in a target-driven role.
- Handled high volume of calls daily for faster issue resolution.
- Registered and updated accurate customer information on database.
- Offered detailed advice on product and service benefits.
Shelf Filler/Checkout Operative
ASDA Stores Ltd
Blackburn
2004.05 - 2005.09
- Supported customers with product inquiries on shop floor
- Main roles were till operative and stock keeping on produce department
- Worked as part of a team for efficient shelf restocking during peak hours.
Retail Assistant
Q&S Fashions
Blackburn
2003.02 - 2004.02
- Assisted customers in identifying products on the shop floor.
- Assisted in stock replenishment to maintain store appearance.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
GCSEs -
Queens Park high school
Blackburn 1995.09 - 2000.07
Gnvq ICT Intermediate
Blackburn College
Blackburn 2001.09 - 2002.06
Computer graphics & Desktop publishing OCB
2002.12 - 2003.07
Skills
- Customer focus
- Follow-Up consistency
- Interpersonal excellence
- Patience under pressure
- Target achievement
- Adaptability to changes
- Pipeline Management
- Building rapport
- Up-selling and cross-selling
- Lead generation
References
Will be given upon request
HOBBIES AND INTERESTS
I play for a 5 side football team and mostly I take interest of going to the gym., I also take interest in helping the local community which involves helping the homeless with food from time to time.
QUALIFICATIONS
- GCSE English
- GCSE Math
- GCSE science
- GNVQ ICT Intermediate
- Desktop publishing & Computer graphics OCB
- NVQ level 2 in customer service – Which I accomplished at TV Licensing
References
References available upon request.
Timeline
Inside sales executive
BRSK
2022.02 - Current
Collection and Delivery Driver
DPD
2017.11 - 2026.02
Credit Controller
Chubb Fire and Security Ltd
2017.02 - 2017.10
Sales and Business Development Officer
Lance Mason Solicitors
2014.01 - 2017.02
Outbound Sales Advisor
Effectus Claims
2013.09 - 2013.12
Outbound Sales Advisor/Confirmer
Claims Direct UK
2011.09 - 2013.03
Customer Service Advisor
TV Licencing
2006.02 - 2011.08
Shelf Filler/Checkout Operative
ASDA Stores Ltd
2004.05 - 2005.09
Retail Assistant
Q&S Fashions
2003.02 - 2004.02
Computer graphics & Desktop publishing OCB
2002.12 - 2003.07
Gnvq ICT Intermediate
Blackburn College
2001.09 - 2002.06
GCSEs -
Queens Park high school
1995.09 - 2000.07