Ahmed Ilahi

• Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
• Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
• Adapted care activities in response to clients' mood, energy levels, and preferences.
• Picked up client shopping and prescriptions.
• Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
• Administered medication as prescribed to manage health conditions effectively.
• Built strong relationships with clients, enhancing their emotional wellbeing.
• Delivered physiotherapy exercises, promoting improved mobility in patients with physical disabilities.
• Completed laundry, ironing and dry cleaning.
• Provided overnight care when required; ensuring peace of mind for both client and relatives.
• Transported and accompanied clients to appointments.

• Performed tagging and labelling of warehouse inventory.
• Handled fragile goods delicately, minimising product damage during transport.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Assisted with loading and unloading.
• Organised products in designated areas, facilitating easier access and retrieval when needed.
• Secured pallets, cages and stillages in line with health and safety standards.
• Stacked pallets, creating an organised storage system.
• Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
• Handled high volume calls to address customer inquiries and concerns.
• Processed invoices and payment runs with complete accuracy.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Note: I was performing receptionist duties side by side with my warehouse

• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Took and communicated messages to minimise interruptions to staff workflows.
• Embodied company values through friendly and reliable customer service.
• Provided clerical support to company employees, including copying, faxing and file management.
• Maintained an organised reception area for a professional business environment.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Represented company and promoted brand with exceptional service and presentation.