Ahmed Haybe
Sheffield
Summary
Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Motivated Customer Service ready to improve and streamline service procedures to maximise team efficiency and customer satisfaction. Specialising in quality, speed and performance improvements. Resourceful and personable customer solutions consultant excels at prioritising and completing multiple tasks simultaneously to achieve team goals. Expertise in customer relationship management, conflict resolution and leadership.
Overview
2
2
years of professional experience
Work History
Care assistant
Goldcrest Healthcare services
London, Hounslow
02.2024 - 08.2024
- Provided emotional support to patients, improving their mental wellbeing.
- Administered medication to patients, ensuring proper health management.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Delivered excellent customer service by addressing concerns of patients' families.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
Customer Service Administrator
Apollo Hospitals
Mumbai, India
01.2023 - 01.2024
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Analysed and utilised recurring issues faced by customer care representatives to create and update training manuals.
- Updated customer information in the database, ensuring accuracy and reliability of records.
- Created detailed reports on customer service activities and outcomes, informing management of trends and areas for action.
- Managed remote customer support teams across multiple time zones.
Receptionist
Sheraton Hotels
Istanbul, Turkey
03.2022 - 12.2023
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Education
Diploma of Higher Education - Marketing
Nizam College
Diploma of Higher Education - Human Resource Management
Nizam College
Bachelor of Arts - Economics
Osmania University
Skills
- Talent development
- Customer satisfaction focused
- Employee management
- Schedule management
- Administrative support
- Complaint resolution
- Exceptional telephone etiquette
- Training and Development
- Research and due diligence
- Customer relations
- Creative problem solving
- Strong IT skills
Timeline
Care assistant
Goldcrest Healthcare services
02.2024 - 08.2024
Customer Service Administrator
Apollo Hospitals
01.2023 - 01.2024
Receptionist
Sheraton Hotels
03.2022 - 12.2023
Diploma of Higher Education - Marketing
Nizam College
Diploma of Higher Education - Human Resource Management
Nizam College
Bachelor of Arts - Economics
Osmania University
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