Ahmed Fawzy
Summary
MIET member and BEng (Hons) Electrical and Electronics Engineer with global experience in technical support, quotation engineering, project delivery, and installation and commissioning of high-voltage optical sorting systems. Proven ability to manage and train engineers globally, coordinate cross-functional teams, and deliver projects safely, on time, and within budget. Commercially focused, with expertise in developing technical quotations, managing parts and lead times, and supporting sales teams to close opportunities efficiently. Skilled in diagnosing complex mechanical, electrical, and automation issues, developing tailored lifecycle solutions, and improving equipment reliability. Committed to customer satisfaction, continuous improvement, high safety standards, and achieving business and operational KPIs.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work history
Technical Support Engineer – UK & Ireland
Buhler UK
London
2025.11 - Current
- Combined technical and commercial expertise to prepare accurate, competitive quotations for mechanical, electrical, automation, and process equipment, contributing to 10% improvement in team response times.
- Managed approximately 10–15 technical enquiries daily, from initial assessment and component selection through pricing, quotation, order handover, and delivery follow-up.
- Identified sales opportunities by recommending spare parts, lifecycle upgrades, retrofit kits, critical-spares packages, and preventative maintenance solutions.
- Reviewed equipment configurations, bills of materials, and engineering drawings to select compatible components and replacements for obsolete parts.
- Coordinated with procurement, manufacturing, supply chain, and logistics to confirm availability, manage lead times, and expedite business-critical orders.
- Developed commercially viable proposals considering costs, margins, technical requirements, delivery schedules, and customer operational priorities.
- Strengthened customer relationships through responsive quotation follow-up and tailored technical advice, contributing to above-target performance in Q1 and Q2.
- Collaborated with sales teams to address customer queries, accelerate purchasing decisions, and close opportunities efficiently.
Field support engineer Global
Buhler Sortex
London
2022.07 - 2025.12
- Managed and coordinated international field-support teams, assigning responsibilities and ensuring seamless project delivery across diverse regions.
- Trained, mentored, and supported engineers globally, promoting technical development, best-practice sharing, and consistent service standards.
- Led installation and commissioning of optical sorting systems in alignment with milling project specifications.
- Installed, tested, and commissioned high-voltage systems, ensuring compliance with performance and safety requirements.
- Advised design teams on unique client requirements, product adaptations, and configurations to support solution development and sales.
- Maintained proactive health and safety practices, ensuring safe and secure working environment for field engineers.
- Collaborated with cross-functional teams to enhance product quality, technical solutions, and customer service.
- Prepared equipment cost estimates and project allocations for product lifecycle upgrade kits using SAP.
- Partnered with clients’ IT teams to establish online support and reliable communication with PLC automation systems.
Test Engineer
Note UK
Windsor
2021.06 - 2022.06
- Worked closely with production team to classify product objectives and Test specifications.
- Produced design specifications for variety of different products such as Telecommunication and EV points.
Test Engineer
SLE Limited
City of London
2020.05 - 2021.06
- Built and tested up to 10+ incubators per day, consistently achieving weekly production targets of approximately 50–70 units.
- Installed and verified electrical and control systems across all units, including PCBs, pneumatic components, and silencers, ensuring operational and quality compliance.
- Calibrated oxygen and pressure-flow meters using laboratory analysers, improving measurement accuracy.
- Coordinated project scope, production milestones, and task allocation to maintain delivery schedules and support consistent daily output.
Assembly Engineer
SLE Limited
City of London
2019.09 - 2020.05
- Collaborated with engineers to improve assembly techniques for better efficiency from 10 Units to 20 Units built per day by improving sub-assembly procedures.
- Coordinated with manufacturing team to enable smoother assembly process execution.
Education
BEng (Honours) - Electrical and Electronic Engineering
The University of West London
2021-06
BTEC Level 3 - Mechanical and Electrical Engineering
Richmond Upon Thames College
2015-06
GCSEs -
Rutlish School
2012-07
Skills
- Electrical, Electronic and Automation Systems
- Instrument Testing, Fault Diagnosis and Troubleshooting
- Electrical Schematics and Engineering Drawing Interpretation
- Technical Sales and Quotation Engineering
- Commercial Negotiation and Proposal Development
- Global Team Leadership and Engineer Training
- Cross-Functional Team Collaboration
- Customer Relationship and Database Management
- Spare-Parts, Pricing and Lead-Time Management
- Lifecycle Upgrades and Obsolescence Management
- Excellent Written and Verbal Communication
- Analytical Thinking and Complex Problem-Solving
- Exceptional Customer Service
- Strong Attention to Detail
Additional Information
- Member of Electrical Engineering Society at The University of West London.
- Member of The Chartered Institute of Electrical and Electronics Engineering (IEEE)
- Member of The Chartered Institute for IT of The British Computer Society (BCS)
- Member of The Chartered Institute of Mechanical Engineers.
- Member of The Mechanical and welding workshop for 2 years in Richmond Upon Thames College
Certification
- ACCIDENT REPORTING - The CPD Certification Service
- COSHH - The CPD Certification Service
- CYBER SECURITY AWARENESS - The CPD Certification Service
- ELECTRICAL SAFETY - The CPD Certification Service
- ENVIRONMENTAL AWARENESS - The CPD Certification Service
Languages
English, Arabic
Native
Technical Skills & Software
- SAP
- CRM Systems
- Sage
- Windchill
- Diskpro Ticketing System
- Microsoft Office Suite
- AutoCAD
- SolidWorks
- OrCAD
- PSpice
- MATLAB
- LabVIEW
- Python
- Arduino
- PCB Design and Development
Hobbies and Interest
- The Aviary Society in Wimbledon, London
Interests
Self-improvement on engineering disciplines as Programming. Traveling to broaden my horizons, Video Gaming, Football and tinkering with broken electronics or toys.
References
Available on Request
Timeline
Technical Support Engineer – UK & Ireland
Buhler UK
2025.11 - Current
Field support engineer Global
Buhler Sortex
2022.07 - 2025.12
Test Engineer
Note UK
2021.06 - 2022.06
Test Engineer
SLE Limited
2020.05 - 2021.06
Assembly Engineer
SLE Limited
2019.09 - 2020.05
BEng (Honours) - Electrical and Electronic Engineering
The University of West London
BTEC Level 3 - Mechanical and Electrical Engineering
Richmond Upon Thames College
GCSEs -
Rutlish School