Ahmed Ayaan Dilshan
Summary
Professional and highly organised individual with experience working as a Law Assistant to a qualified solicitor, alongside work experience at BDO UK. Developed strong administrative, client-facing, and confidentiality skills within professional office environments. Confident handling sensitive information, managing appointments, preparing documents, and communicating clearly with clients and colleagues. Fluent in English and Arabic, with excellent interpersonal skills and a professional manner. Reliable, detail-oriented, and capable of maintaining a welcoming and efficient front-of-house environment.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Law office assistant
Reliance Law
Birmingham, West Midlands
2025.03 - 2026.02
- Enhanced client satisfaction by providing timely updates on case progress.
- Handled billing operations efficiently, maintaining financial order in the office.
- Improved office efficiency by streamlining administrative procedures.
- Coordinated office schedule to enhance productivity.
- Assisted in legal research, expediting case preparations.
- Responded swiftly to client queries, enhancing customer service levels.
- Arranged travel itineraries for lawyers, facilitating seamless business trips.
Catering staff member
Constellation
Birmingham/London
2024.08 - 2026.01
- Worked with major clubs such as Chelsea, Tottenham Hotspur and Aston Villa during match days and other individual events. (Was the food runner for Prince William's Private Box at Aston Villa)
- Delivered exceptional service to customers, contributing to repeat business.
- Arranged food platters attractively for enhanced visual appeal at events.
- Utilised time management skills to accomplish tasks within stipulated timelines.
- Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
- Communicated effectively with all team members, promoting a harmonious work atmosphere.
- Handled customer complaints professionally resulting in satisfactory resolution and retaining patronage.
Barista
Chaiiwala
BHX Airport
2024.02 - 2024.12
- I worked at the BHX airport branch, so I know my way around BHX Airport.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Promoted seasonal beverages effectively increasing their uptake.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Streamlined order taking process, reducing wait times for customers' convenience.
Work Experience
BDO UK
Birmingham, West Midlands
2023.10 - 2023.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
Skills
- Leadership
- Team Player
- Versatile
- Play maker
- Trusted goal scorer/ poacher
- Finisher
- Proactive communication
- Bilingual
- File management systems
- Process service understanding
- Time recording accuracy
- Legal citation standards
- Case file organisation
- Case prioritisation
- Patience and perseverance
Affiliations
- Aviation enthusiast with a strong interest in aircraft operations and airport ground handling
- Semi-professional footballer, demonstrating fitness, discipline, and teamwork
- Cricket enthusiast with a strong appreciation for competitive sport
- Following Premier League football and professional sports performance
- Fitness and strength training
- Continuous learning in law, finance, and business
Certification
Hold a valid Full UK Driving License
Languages
English
Proficient (C2)
Arabic
Advanced (C1)
References
References available upon request.
Timeline
Law office assistant
Reliance Law
2025.03 - 2026.02
Catering staff member
Constellation
2024.08 - 2026.01
Barista
Chaiiwala
2024.02 - 2024.12
Work Experience
BDO UK
2023.10 - 2023.12