Ahmed Artan
Customer Service
Leicester
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilising customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Driver
A&R Recruitment
03.2020 - 11.2023
- Driving carers to clients on-time.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Customer Service Advisor
Total Language Services
06.2012 - 03.2020
- Duties include taking inbound calls and making outbound calls in Dutch-English
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
Concierge/CCTV Operator
FPMR
02.2009 - 03.2012
- Duties included providing efficient and effective service to the society and the tenants of saint Georges tower in the city centre, one of my most important tasks is maintaining the fire alarm panel and monitoring CCTV continuously
- Reporting any system failure also includes in my duties whether it is a lift that needs repairing or one of the electric doors
- Customer satisfaction is a daily requirement
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Security Guard
Norsec Security
04.2008 - 02.2009
- Duties included guarding premises, keeping record of all staff coming in and out, patrolling every hour and keeping record of all patrol times
Customer Service
British Telecom
06.2006 - 04.2008
- Duties included taking inbound telephone calls from customers who were disconnected from their BT landline and ensuring the payment had been authorized in order to reconnect the telephone lines
Customer Service
Astron
07.2005 - 05.2006
- Duties included working for part of a contract which deals with British Gas customers, obtaining meter readings from new customers over the telephone and processing meter readings for customers which posted them
Education
Configure VLANs On Cisco Switches
Guided Projects
Coursera02-2024
Introduction To Networks And Cisco Devices
Guided Projects
Coursera 04.2001 -
Basics of Cisco Networking
Learnquest
Coursera01-2024
Contemporary Operating Systems And Hardware
Illinois Tech
Coursera01-2024
Foundations of Cybersecurity
Google
Coursera06-2023
The Bits And Bytes of Computer Networking
Google
Coursera06-2023
Technical Support Fundamentals
Google
Coursera 04.2001 -
Cardiac Arrest, Hypothermia, And Resuscitation
THE UNIVERSITY OF PENNSYLVANIA
Coursera 04.2001 -
High School Diploma -
Het Streek
Wageningen 04.2001 -
Skills
- Excellent Customer Service
- Speaks Arabic, Dutch, English, Somali
- Clean driving record
- Data entry
- Call center experience
- Problem-solving
Timeline
Driver
A&R Recruitment
03.2020 - 11.2023
Customer Service Advisor
Total Language Services
06.2012 - 03.2020
Concierge/CCTV Operator
FPMR
02.2009 - 03.2012
Security Guard
Norsec Security
04.2008 - 02.2009
Customer Service
British Telecom
06.2006 - 04.2008
Customer Service
Astron
07.2005 - 05.2006
Introduction To Networks And Cisco Devices
Guided Projects
04.2001 -
Technical Support Fundamentals
Google
04.2001 -
Cardiac Arrest, Hypothermia, And Resuscitation
THE UNIVERSITY OF PENNSYLVANIA
04.2001 -
High School Diploma -
Het Streek
04.2001 -
Configure VLANs On Cisco Switches
Guided Projects
Basics of Cisco Networking
Learnquest
Contemporary Operating Systems And Hardware
Illinois Tech
Foundations of Cybersecurity
Google
The Bits And Bytes of Computer Networking
Google
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