Ahmed Ali
London,UK
Summary
A highly skilled, talented and professional Customer service with
diverse experience on customer services and a true people person who enjoys resolving issues. Looking for the opportunity to be Concierge Officer in the hospitality industry.
Overview
10
10
years of professional experience
Work history
Self Employed Uber Driver
Uber
City of London, uk
2023.04 - 2026.04
- Navigated efficiently using GPS technology for timely arrivals.
- Facilitated smooth pick-ups and drop-offs for maximum efficiency.
- Accommodated special requests from passengers when possible, enhancing customer experience,.
- Demonstrated skill in handling diverse clientele with sensitivity and respect.
Concierge
PMP Recruitment
London, Uk
2022.08 - 2025.02
- Providing a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- Assisting with the security of residents and the building at all times.
- Ensure that all requests & enquiries to the Concierge Department both in person, email and by telephone are dealt with efficiently in a timely and professional manner on every occasion.
- Accepting and issuing of resident’s parcels.
- Meeting and Greeting all residents, guests and clients.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security or health and safety issues.
- Correct reporting of any incidents or complaints. Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel or residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Apartment & Estate key audit during Day shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Reporting any accidents and record in the accident book as appropriate.
Self Employed Courier
Amazon
london, Uk
2021.05 - 2022.08
- Demonstrated outstanding local area knowledge to make timely journeys between deliveries.
- Delivered business parcels before 5pm to minimise missed deliveries and item rescheduling.
- Made sure residential customer deliveries were completed by 9pm to avoid late-night disturbance.
- Greeted customers warmly and professionally, enhancing delivery service and brand reputation.
- Ensured school deliveries were made before 3pm to avoid parcel redelivery requirement.
- Greeted customers warmly and professionally to maintain positive company reputation.
- Followed traffic laws and regulations and observed company policies in picking up, transporting and delivering shipments.
- Informed dispatch of traffic delays, incidents or other issues for relaying to customers.
- Communicated clearly and professionally with customers to deliver first-class service.
- Collaborated with depot staff to retrieve correct items for timely despatch.
- Logged parcel receipt using mobile device apps.
Self Employed Uber driver
Uber
London, Uk
2016.02 - 2019.01
- Drove vehicles safely and responsibly, consistently adhering to road laws and regulations.
- Greeted customers with warmth and professionalism, maintaining positive company reputation.
- Helped customers load luggage and belonging safely into vehicles, securing appropriately to reduce risk.
- Reduced customer journey times through prompt pickup and efficient route planning.
- Attended customers punctually, meeting at exact desired pickup locations.
- Operated mobile device applications to confirm customer bookings and enable accurate tracking.
- Used outstanding local knowledge to effectively navigate traffic accidents and incidents.
- Dropped off customers in secure, appropriate locations, ensuring safe arrival at destination.
- Reported nuisance customers quickly, reducing likelihood of further issues with other taxi drivers.
- Planned journeys using reliable navigation apps to avoid traffic and delay.
- Maximised passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Utilised extensive knowledge of UK roads, finding fastest and safest route.
- Received continued positive customer reviews by demonstrating exceptional customer service.
- Remained calm during rush hour and other stressful driving situations.
- Washed and cleaned vehicle exterior weekly, keeping vehicle presentable and clean.
- Cleaned and inspected vehicle following every shift, maintaining high-standards of cleanliness to enhance customer experience.
Education
Higher Diploma - Pharmaceutical Science
University of North London
London, ENGHigher National Diploma - Science
Tower Hamlets college
London, ENGBtech First Diploma - Science
Hackney Community College
London, ENGSkills
- Customer service
- Excellent Communication skills
- Polite and confident with a great deal of patience
- Ability to multi-task and time-manage
- Sales
- Hospitality
- Microsoft Word and Excel
- Strong verbal and written communication skills
References
References available upon request.
Timeline
Self Employed Uber Driver
Uber
2023.04 - 2026.04
Concierge
PMP Recruitment
2022.08 - 2025.02
Self Employed Courier
Amazon
2021.05 - 2022.08
Self Employed Uber driver
Uber
2016.02 - 2019.01
Btech First Diploma - Science
Hackney Community College
Higher National Diploma - Science
Tower Hamlets college
Higher Diploma - Pharmaceutical Science
University of North London