Summary
Overview
Work history
Education
Skills
Projects
Timeline
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Ahmed Ali

Luton

Summary

Resourceful and adaptable professional with a strong foundation in business, IT, logistics, and customer service. Proven ability to manage operations, support clients, and deliver results in fast-paced environments. Skilled in administrative support, problem-solving, and team collaboration. Seeking a dynamic role where I can contribute to organisational success and continue growing professionally.

Overview

8
8
years of professional experience

Work history

Postperson/Driver

Royal Mail
Luton
02.2022 - 08.2025
  • Manage time-sensitive deliveries, ensuring parcels reach destinations on schedule.
  • Resolve delivery issues promptly, maintaining high levels of customer satisfaction.
  • Plan and optimise delivery routes using GPS and local knowledge.
  • Securely handle sensitive packages in compliance with safety and confidentiality protocols.
  • Handled confidential items responsibly, maintaining trust.

Administrative Assistant / First Line Support

DYNSTY LTD
Luton
06.2021 - 01.2022
  • Provided administrative support including account management, invoicing, and scheduling.
  • Assisted clients with troubleshooting technical issues remotely and on-site.
  • Maintained GDPR compliance while handling sensitive information.
  • Supported company registrations and operational processes.
  • Resolved complex network problems, enhancing overall functionality.
  • Installed new software for users and monitored version and patch update requirements.

Manufacturing Assistant

Vauxhall IBC Vehicles
Luton
09.2020 - 06.2021
  • Operated and maintained machinery to meet production targets and quality standards.
  • Assisted with delivery operations by driving and unloading vehicles.
  • Collaborated with team members to ensure timely completion of manufacturing tasks.
  • Improved manufacturing process efficiency by identifying and resolving equipment malfunctions.
  • Operated machinery to meet daily production targets.

Steward

Football Club
Luton
01.2018 - 03.2020
  • Managed crowd control and safety during high-attendance events.
  • Responded to incidents swiftly and professionally, adhering to security guidelines.
  • Addressed customer complaints promptly, fostering improved customer relationships.
  • Participated in training sessions for enhanced professional development.

Receptionist

University Accommodation Campus
Luton
01.2019 - 01.2019
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained accurate logs of visitor entries for security purposes.

Education

BTEC Level 3 - Enterprise

Luton Sixth Form College

BTEC Level 3 - Business Studies

Luton Sixth Form College

9 GCSEs -

Al-Hikmah School

Software Development -

Just IT Training Ltd

Microsoft Azure Fundamentals -

Skills

  • Customer Service & Client Relations
  • IT & Technical Support
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Invoicing & Account Handling
  • Administration & Data Entry
  • Logistics & Route Planning
  • Team Collaboration & Communication
  • Time Management & Organisation
  • Problem Solving & Adaptability

Projects

FilmFlix App – Built a movie database with CRUD functionality using Python & MySQL, Countdown Timer – Created a New Year's Eve countdown using HTML, CSS, and Python, Calculator – Developed a web-based calculator using JavaScript and Bootstrap

Timeline

Postperson/Driver

Royal Mail
02.2022 - 08.2025

Administrative Assistant / First Line Support

DYNSTY LTD
06.2021 - 01.2022

Manufacturing Assistant

Vauxhall IBC Vehicles
09.2020 - 06.2021

Receptionist

University Accommodation Campus
01.2019 - 01.2019

Steward

Football Club
01.2018 - 03.2020

BTEC Level 3 - Enterprise

Luton Sixth Form College

BTEC Level 3 - Business Studies

Luton Sixth Form College

9 GCSEs -

Al-Hikmah School

Software Development -

Just IT Training Ltd

Microsoft Azure Fundamentals -

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Ahmed Ali