Ahmed Ali
Manchester
Summary
Reliable and well-motivated individual with experience in recruitment and customer service, adept at working under pressure and meeting deadlines. Possesses strong communication and interpersonal skills, capable of working independently and collaboratively. Seeking opportunities to expand skills and contribute to a dynamic environment.
Overview
7
7
years of professional experience
Work History
Screening Executive
Reed
03.2022 - Current
- Executed end-to-end pre-employment screening processes, including industry-specific checks (credit, qualifications, identity) to maintain high standards of compliance and accuracy.
- Ensured the integrity of all pre-screening documentation by rigorously verifying quality and adherence to required checks.
Served as a primary point of contact for Hiring Managers and Candidates, effectively addressing inquiries related to the pre-employment vetting process. - Proficiently communicated with candidates via phone and email to collect and validate essential information.
- Successfully obtained professional and character references from various sources, contributing to thorough candidate evaluations.
- Guaranteed the accuracy and completeness of all gathered information, meticulously reviewing work history to identify and resolve any inconsistencies.
- Criminal record check, Credit Card Checks.
Recruitment Resourcer / Customer Service
PMP Recruitment (Part of Cordant)
07.2018 - 02.2022
- Managed recruitment processes for key clients such as Amazon, responsible for attracting, selecting, and placing suitable candidates to meet client needs.
- Developed strong customer service and communication skills through handling a high volume of calls from both current employees and prospective candidates, effectively resolving diverse queries including pay issues and complaints.
- Successfully adapted to remote work during COVID-19, transitioning to conducting interviews via Skype and managing the candidate onboarding process. Played a key role in candidate selection decisions.
Airport Customer Service Agent
British Gas
10.2017 - 07.2018
- Provided customer service via phone, resolving a variety of inquiries and complaints.
- Gained experience in handling financial transactions (issuing cheques) and managing appointments (booking and rescheduling).
- Developed key skills in effective communication,
- Negotiation, and conflict resolution.
Education
Bachelor’s - Biomedical Science
University of Chester
07-2018
BTEC Diploma - Applied Science
Trafford College
07.2015
High School - GCSE: English Literature, English Language, Maths, Sport Education, Science; Chemistry, Physics & Biology, Media Studies
Chorlton High School
06.2013
Skills
- Working well under pressure
- Meeting deadlines
- Teamwork
- Individual work
- Customer interaction
- Handling complaints
- Dealing with delays
- Receiving constructive criticism
- Effective communication
- Face to face communication
- Phone communication
- Skype communication
Timeline
Screening Executive
Reed
03.2022 - Current
Recruitment Resourcer / Customer Service
PMP Recruitment (Part of Cordant)
07.2018 - 02.2022
Airport Customer Service Agent
British Gas
10.2017 - 07.2018
BTEC Diploma - Applied Science
Trafford College
Bachelor’s - Biomedical Science
University of Chester
High School - GCSE: English Literature, English Language, Maths, Sport Education, Science; Chemistry, Physics & Biology, Media Studies
Chorlton High School
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