Ahmed Ahmed

I was responsible for the onboarding of Retail and Corporate customers in accordance with departmental procedures, and within agreed SLAs. My main duties for this role were:

• To complete due diligence on new and existing customers, in accordance with the department’s onboarding procedure.
• Enhanced operational efficiency by implementing new strategies in the customer relations department.
• Develop an understanding of how Front Office, Back Office, and Customer Operations interact, building cross-departmental relationships.
• Provide telephony support to Customer Services during peak periods.
• Ensure that all governance and compliance requirements are adhered to, and all reporting and reviewing activities required by the regulatory bodies are carried out to the standards required.

• Process all payment-related instructions, including faster payments, CHAPs, international, and all other domestic payments.
• Responsible for running ID search on Bridger and IDU, as well as AML transaction monitoring guidelines.
• Reconciling credits and debits, ensuring they are applied accordingly.
• Ensuring payments are processed in accordance with the mandate held, this includes verification of authorised signatures, and maintaining that only authorised clients, power of attorney, or third-party mandate holders give instructions.
• Dealing with all other customer queries, such as online banking issues.