AHMED ABDILAHI
Sheffield
Summary
A highly motivated and passionate individual with a good understanding and knowledge of administration and customer service. My experiences practicing in the field of customer service and relations has enabled me to become organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Thus offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I am enthusiastic to work and have an intention to enhance my knowledge further in customer service . I have experience working in a work related environment and therefore, it has allowed me to gain confidence as an individual or in a group. I am very committed into working in a field of customer service and practice with the ambition of developing my skills positively.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
Sheffield City Council
Sheffield
06.2021 - 11.2023
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Responded to telephone enquiries from clients, vendors and members of public.
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organising materials for meetings.
- Acted as main contact for staff and clients.
- Prepared and distributed meticulous notes and high-quality reports within deadlines.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Sales Advisor
Virgin Media
Sheffield
06.2020 - 05.2021
- I've had numerous 5 star satisfactory feedback on my communication skills and a certificate in the past for my communication.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Retained customers by building rapport and delivering tailored product recommendations.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Sales administrator
Voice Marketing
Sheffield
09.2015 - 09.2019
- Drove customer retention, building engaging relationships through every interaction.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Supported strategy delivery through accurate sales systems and spreadsheet management.
- Resolved customer queries using in-depth product and service knowledge.
- Provided reliable administrative support for improved sales team efficiency.
- Provided high-quality support across administrative tasks of end-to-end sales.
Education
Bachelor of Science - Sports Therapy
University of Bedfordshire
Bedford 09.2015 - 11.2019
GCSEs -
King Edwards VII School Sheffield
SheffieldDiploma - Sport development exercise science
Longley Park Sixth Form College
SheffieldSkills
- Client management
- Microsoft Office
- Customer service
- Professional and mature
- Resolving errors
- Attendance records preparation
- Answering incoming calls
- Greeting visitors
- Report writing
Languages
English
Native
Somali
Fluent
Arabic
Upper intermediate
Timeline
Administrative assistant
Sheffield City Council
06.2021 - 11.2023
Sales Advisor
Virgin Media
06.2020 - 05.2021
Sales administrator
Voice Marketing
09.2015 - 09.2019
Bachelor of Science - Sports Therapy
University of Bedfordshire
09.2015 - 11.2019
GCSEs -
King Edwards VII School Sheffield
Diploma - Sport development exercise science
Longley Park Sixth Form College
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