Ahmed Abdalla
65 Durham Drive ,Lancashire
Summary
Dynamic HR Intern with proven expertise at Bolton Council, excelling in call center operations and complaints handling. Recognised for enhancing recruitment processes and delivering exceptional customer service. Strong communicator and problem solver, adept at collaborating with teams to improve operational efficiency and ensure customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR Intern
Bolton Council
Bolton
04.2025 - Current
- Updated and maintained employee records and benefits information.
- Conducted reference checks on prospective candidates.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- oversee interviews , case management meetings and tupe transfer consultations.
Customer Service Administrator
Emirates Group
Leyland
07.2022 - 11.2023
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
- Followed company regulations, policies and processes.
- Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.
Warehuse operator
Waitrose & Partners
06.2021 - 09.2021
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Consistently complied with workplace health and safety measures to minimise operational risk.
Store assistant
Barnadoes charity shop (work experience)
03.2019 - 04.2019
- Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
- Maintained a tidy and organised store environment, adhering to company cleanliness standards.
- Provided feedback to management on customer needs and potential improvements in store operations.
- Managed stock levels on shelves, ensuring products were readily available for customers.
Education
Certificate of Higher Education - CIPD Level 3
E Careers
E careers2025
Diploma of Higher Education - Business and Management
New College Durham
Durham2020
GCSEs - Maths & English
Runshaw College
Leyland2019
Skills
- Employee onboarding
- Attention to detail
- Recruitment support
- Customer service
- Teamwork
- complaints handling
Certification
- CIPD Level 3
- Diploma of higher education in Business
- Level 1 IT
Car category
Full driving license and access to own vehicle
Timeline
HR Intern
Bolton Council
04.2025 - Current
Customer Service Administrator
Emirates Group
07.2022 - 11.2023
Warehuse operator
Waitrose & Partners
06.2021 - 09.2021
Store assistant
Barnadoes charity shop (work experience)
03.2019 - 04.2019
Certificate of Higher Education - CIPD Level 3
E Careers
Diploma of Higher Education - Business and Management
New College Durham
GCSEs - Maths & English
Runshaw College
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